Vanessa Ramirez Macias
Las Vegas,NV
Summary
Dynamic customer service professional with a proven track record at Preferred Homecare, enhancing customer satisfaction through effective problem resolution and a customer-first approach. Skilled in payment processing and team leadership, I excel in driving performance and fostering loyalty, contributing to a collaborative environment that prioritizes excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Preferred Homecare
02.2022 - 11.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Department Manager
WBF Management
10.2015 - 02.2022
- Led a team of professionals to achieve or exceed performance targets.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Analyzed sales data to identify opportunities for growth and areas for improvement.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Education
High School Diploma -
Silverado High School
Las Vegas06.2017
Pima Medical Institute
Las Vegas, NV2020
Skills
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Order processing
Timeline
Customer Service Representative
Preferred Homecare
02.2022 - 11.2024
Department Manager
WBF Management
10.2015 - 02.2022
High School Diploma -
Silverado High School
Pima Medical Institute
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