Vanessa Ramos
Sacramento,CA
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Certified Nursing Assistant
Aurora St. Luke's Medical Center
06.2023 - 08.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Pick N Save
11.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Atlas Preparatory Academy
1051 E Russell Ave, Milwaukee, WI 5320705.2018
Skills
- Supporting Personal Needs
- Family Support and Assistance
- Charting Expertise
- Retail Sales Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant
Aurora St. Luke's Medical Center
06.2023 - 08.2023
Customer Service Representative
Pick N Save
11.2022 - 02.2023
High School Diploma -
Atlas Preparatory Academy
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