Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Ramos

Sacramento,CA

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Certified Nursing Assistant

Aurora St. Luke's Medical Center
06.2023 - 08.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Customer Service Representative

Pick N Save
11.2022 - 02.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Education

High School Diploma -

Atlas Preparatory Academy
1051 E Russell Ave, Milwaukee, WI 53207
05.2018

Skills

  • Supporting Personal Needs
  • Family Support and Assistance
  • Charting Expertise
  • Retail Sales Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Certified Nursing Assistant

Aurora St. Luke's Medical Center
06.2023 - 08.2023

Customer Service Representative

Pick N Save
11.2022 - 02.2023

High School Diploma -

Atlas Preparatory Academy
Vanessa Ramos