Vanessa Rangel
Anaheim,CA
Summary
Experienced healthcare administrative professional prepared for this role. Strong background in medical record management, patient interaction, and appointment scheduling. Known for effective team collaboration and adaptability to changing needs. Reliable, with skills in data entry, communication, and multitasking, ensuring smooth operations in fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ward Clerk Transcriber
Kaiser Permanente
11.2022 - Current
- This position is responsible for supporting and coordinating the administrative activities of the nursing unit
- Processes, transfers & discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event management
- Utilizes effective communication strategies, including chain of command & issue escalation, which result in intended outcomes
- Assures availability of pertinent information, i.e., outpatient charts, other hospital records, etc
- Attend all mandatory meetings & inservices, a minimum of 50% of staff meetings & actively participate in other departmental professional development
- Lastly, I assist members who are less than satisfied w/ their experience by listening & taking responsibility within my scope to ensure that the issue is resolved
Appointment Clerk
Kaiser Permanente
08.2022 - 11.2022
- My goal was to provide high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information while upholding Kaiser Permanente's policies and procedures
- Utilizing tact, diplomacy and superior customer service skills to provide service to members when diffusing difficult member encounters
- Perform clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointment for specialty appointments, calling members to cancel, reschedule appointments and assume other activities and responsibilities from time to time as directed
Lead Lobby Ambassador
Admiral Security Services, Inc
02.2022 - 08.2022
- I am responsible for thoroughly answering any client's questions and/or resolving any client's concerns while providing excellent customer service
- On the daily, I check in and issue badges for any new hires, contractors, or visitors for Baxter Healthcare while upholding all Baxter policies and regulations
- As the lead officer, I also have a responsibility in assisting with other employees schedules and working any shifts that are in need of coverage while periodically reporting to my managers as needed
Security Ambassador
Securitas Security Services USA
06.2021 - 12.2021
- I was employed with Securitas as a healthcare security officer at Kaiser Permanente
- My responsibilities consisted of greeting and directing all Kaiser members and patients while providing friendly customer service as I was the first point of contact at the Kaiser facility
- I was responsible for checking in visitors for patients that are admitted in the hospital by validating visitors' vaccination cards and/or negative COVID tests as well as calling up to the appropriate departments for approval confirmation
- I also conducted hourly patrols of the Kaiser facility and its entirety to ensure maximum security
- I utilized my critical thinking skills to respond to hospital codes in a speedy manner and assist hospital staff as needed
Front Desk Clerk
Kaiser Permanente
12.2020 - 06.2021
- As a COVID tester, my duty was to greet all Kaiser members and employees as well as screen them for COVID and take their temperatures since I am their first point of contact at the facility
- I assisted any patients that are COVID positive, patients that are awaiting COVID test results, and patients that have any symptoms of COVID by grabbing their prescriptions, checking them in for their appointments or any x-rays and/or labs to keep them from coming into the building to minimize any exposure to other patients/members
- The last of my duties were to administer any nasal/saliva COVID tests and process them through the lab while adhering to all PPE and HIPAA guidelines
Laboratory Assistant
Nitto Avecia Pharma Services
03.2020 - 09.2020
- As a laboratory assistant at Nitto Avecia Pharma Services, my duties consisted of washing and sterilizing scientific glassware and other equipment while following all PPE policies in a timely manner
- I also dried and restocked equipment in the appropriate designated storage areas as I maintained all work areas clean and organized at all times
Sales Associate
Macy's
11.2018 - 01.2020
- As a sales associate, I was responsible for providing prompt and courteous customer service
- I rang up all sales on the cash register, properly and accurately handling money, checks and other types of payment received for products sold through a POS system
- I maintained store cleanliness and basic upkeeping of all inventory and equipment in the store
- I performed all duties with minimal supervision; may be required to work irregular hours, attend job-related meetings and perform other duties as assigned
- I also conducted visual inspections on returned merchandise and followed all company safety policies and regulations
Customer Service Representative
McDonald's
09.2017 - 03.2018
- I was responsible for taking customer orders accurately while preparing and setting up of equipment as needed
- I kept all equipment clean by washing and drying using required cleaning solutions while following PPE policies
- I prepared food items using accurate ingredients in a speedy manner as well as resolving any customer concerns/complaints
- I also assisted with conducting inventory weekly and keeping all common areas clean and organized at all times
Education
High school or equivalent -
Cesar E. Chavez High School
Santa Ana, CA06.2017
Skills
- Customer Service
- Microsoft Office
- Strong organization
- Task delegation
- Data entry
- Healthcare experience
Certification
- Basic Life Support (BLS), Present
- Medical Terminology, Present
- First Aid Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Ward Clerk Transcriber
Kaiser Permanente
11.2022 - Current
Appointment Clerk
Kaiser Permanente
08.2022 - 11.2022
Lead Lobby Ambassador
Admiral Security Services, Inc
02.2022 - 08.2022
Security Ambassador
Securitas Security Services USA
06.2021 - 12.2021
Front Desk Clerk
Kaiser Permanente
12.2020 - 06.2021
Laboratory Assistant
Nitto Avecia Pharma Services
03.2020 - 09.2020
Sales Associate
Macy's
11.2018 - 01.2020
Customer Service Representative
McDonald's
09.2017 - 03.2018
High school or equivalent -
Cesar E. Chavez High School
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