Vanessa Redmon
Casa Grande,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Skills
- Content Editing/Proofreading
- Spelling, Punctuation and Syntax
- Microsoft Office: Word, PowerPoint, Excel
- Adobe Acrobat/Nuance Power PDF
- Project Support
- Schedule Management
- Multi-Tasking and Prioritization
- Critical Thinking
- Verbal and Written Communication
- Troubleshooting and Problem Resolution
- Strong Communication and Interpersonal Skills
- Sound Decision Making & Judgement
Work History
Appraisal Assistant
The Foothills Bank, Glacier Bancorp
06.2019 - Current
- Maintain daily log recording activity status of each valuation requested to ensure each step is completed to meet all timelines, directing management and lending team's attention to any concerns or delays.
- Redesigned departmental templates to establish consistency and give lending team efficient process allowing for easier documentation throughout loan process.
- Reconciled appraisal fees general ledger with 8 months of unbalanced credits, capturing $17,600 in past due funds in 2019.
- Instituted consistent use of appraisal platform, Mercury Network, bringing bank division in-line with corporate appraisal processes.
- Vetted new, qualified appraisers as necessary to meet needs of company as lending market expanded throughout Southwest.
Copy Editor
Self-employeed
07.2021 - Current
- Revised mechanical errors such as: spelling, punctuation, word omissions, and capitalization and made inquiries regarding redundant passages, factual inconsistencies, and revisions to wordy or confusing passages.
- Oversee publishing quality by reviewing document accuracy, identifying formatting and consistency and utilizing Microsoft Word and Track Changes to edit inaccuracies.
- Assisted with many publishing facets including; ordering author copies, social media platform posts and updates, SEO descriptive content for website searches, and marketing of review submissions.
- Completely edited and oversaw initial and re-release publishing of 6 novels in fantasy, science fiction, and thriller genres.
Expeditor/Installation Service Coordinator
The Home Depot
02.2013 - 06.2019
- Maintain positive relationships with customers, vendors, and installers; monitor all transactions occurring online and in-store for special orders and installations, and intervene with viable, cost-effective solutions for both store and customer to address any problems or concerns that arose before, during, or after special order or installation project.
- Gained trust of management team, installation teams, and product vendors by exercising sound judgement and knowledge in role to address each concern individually and find solutions that worked for everyone.
- Worked effectively in high-pressure and multi-faceted environment to establish comprehensive project timelines for installation packages.
- Reduced overall loss for the store consecutively over 4 years by cutting the ‘Special Order Installation & Returns' budget from 5% to less than 2% of sales each quarter.
- Prepared correspondence for collection accounts past 30 days and kept ongoing communication with customers to find personal payment solutions, effectively eliminating ‘cold calls' from service desk team.
- Initiated team training classes on and off-site to stay up-to-date with product knowledge and installation practices.
- Wrote training manuals for specialty departments' daily routines, special order and installation procedures, and solutions for uncommon situations.
Education
Certificate of Copy Editing -
San Diego Extension University
San Diego, CABasic Appraisal Procedures
Appraisal Institute
FISH! Certified
Six Sigma - Yellow Belt
H&R Block Tax Preparation Course
Additional Experience
Bookkeeper, The Home Depot
Customer Service and Sales, Target
Account Coordinator, Continental Promotion Group
Teller, Wells Fargo Bank
Marketing Lead, Sears Roebuck
Engineering Files Clerk, Honeywell Aerospace
Timeline
Copy Editor
Self-employeed
07.2021 - Current
Appraisal Assistant
The Foothills Bank, Glacier Bancorp
06.2019 - Current
Expeditor/Installation Service Coordinator
The Home Depot
02.2013 - 06.2019
Certificate of Copy Editing -
San Diego Extension University
Basic Appraisal Procedures
Appraisal Institute
FISH! Certified
Six Sigma - Yellow Belt
H&R Block Tax Preparation Course
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