Vanessa Reina
Orlando,FL
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Cocktail Server
Blue Martini
12.2019 - Current
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
- Serving in a fast pace environment.
Customer Service Administrative Assistant
AdventHealth
01.2020 - 07.2020
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed email correspondence and handled incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service Representative Agent, Admin
Wyndham Destinations
11.2015 - 05.2020
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handling office task such as filing,generating reports,setting up for meetings and ordering supplies.
Server/Bartender
Splitsville
01.2014 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Science - General Studies
Valencia College
Orlando, FL01.2023
High School Diploma -
Liberty High School
Orlando, FL05.2013
Skills
- Efficient Service
- Organization Skills
- Daily Specials Memorization
- Guest Flow
- Microsoft SharePoint
- Records Management Systems
- Account Reconciliation
- Recordkeeping
- Insurance Authorizations
- Call Transfers
- Patient Scheduling
- Data entry
Languages
Spanish
Full Professional
Timeline
Customer Service Administrative Assistant
AdventHealth
01.2020 - 07.2020
Cocktail Server
Blue Martini
12.2019 - Current
Customer Service Representative Agent, Admin
Wyndham Destinations
11.2015 - 05.2020
Server/Bartender
Splitsville
01.2014 - 01.2017
Associate of Science - General Studies
Valencia College
High School Diploma -
Liberty High School
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