Vanessa Restrepo Mesa
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
STAFF SOFTWARE ENGINEER
IBM
, KS
11.2018 - Current
- Led third-party tools integration into code development initiative as subject matter expert.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Function as expert Level 3 support for installation, configuration and/or functionality on IIAS side for use of IBM Spectrum Protect and Dell EMC Networker
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations
SOFTWARE DEVELOPER
IBM
07.2017 - 11.2018
- Team lead for backup and restore component for IBM Integrated Analytics System with DB2 Docker engine.
- Collaborated with project managers on all stages of database level backup and restore development lifecycle, from requirement gathering to production releases
- Carefully documented technical workflows and knowledge in private wiki for education of newly hired employees
- Wrote technical documentation for clients to successfully use appliance.
- Delivered integration of third-party tools such as EMC NetWorker with short deadline to do research, implementation and delivery and IBM Spectrum Protect
- Performed regression and system-level testing to verify software quality and function prior to release.
- Provided educational expertise and mentoring to junior team members.
SYSTEMS INTEGRATION ENGINEER
IBM
10.2015 - 07.2017
- Modified existing software to correct errors, adapt to new hardware and improve performance using Bash and Python scripting
- Analyzed code, test and debugged database programs and/or system software programs and analysis -
- Monitored Linux device performance by analyzing systems, servers, and applications
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
SPECIAL DEPLOYMENT TECHNICIAN
HARVARD UNIVERSITY INFORMATION TECHNOLOGY
09.2014 - 01.2015
- Project and task management skills with effective focus with an information systems environment such as tracking inventory of computers in various locations, maintaining spreadsheets and communicating with the team
- Assisted in determining equipment settings and operating instructions.
- Wiped desktops and laptops hard drives according to appropriate guidelines with the CPR Tools Hammer or Target mode in Apple products.
- Configured hardware, devices and software to set up work stations for employees.
Office Manager
Sonia's Driving School
Boston, MA
04.2010 - 12.2014
- Supported operations by communicating with customers, filing documents and managing data.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Tracked expenses and income for business while organizing and maintaining bank statements for checking accounts, processed invoices, deposits and money logs.
TECHNICAL SUPPORT
CO-OP – CSR | BRIGHTCOVE, INC
01.2014 - 05.2014
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
Education
Bachelor of Science - Computer Engineering Technology
Wentworth Institute of Technology
Boston, MA 09.2011 - 08.2015
Skills
Agile
Technical Support
Project Management
Software Development
Testing and maintenance
Customer support
Software Documentation
New employee mentoring
Technical Writing
Code reviews
Collaborative development planning
Certification
Scrum Foundation Professional Certificate
Timeline
STAFF SOFTWARE ENGINEER
IBM
11.2018 - Current
SOFTWARE DEVELOPER
IBM
07.2017 - 11.2018
SYSTEMS INTEGRATION ENGINEER
IBM
10.2015 - 07.2017
SPECIAL DEPLOYMENT TECHNICIAN
HARVARD UNIVERSITY INFORMATION TECHNOLOGY
09.2014 - 01.2015
TECHNICAL SUPPORT
CO-OP – CSR | BRIGHTCOVE, INC
01.2014 - 05.2014
Bachelor of Science - Computer Engineering Technology
Wentworth Institute of Technology
09.2011 - 08.2015
Office Manager
Sonia's Driving School
04.2010 - 12.2014