VANESSA REVIERA
The Bronx
Summary
Administrative Manager with extensive experience at NYC Department of Environmental Protection, recognized for improving operational efficiency through strategic project planning and effective team development. Expertise in performance evaluations and customer engagement fosters collaboration and drives results. Consistently ensures timely completion of initiatives while upholding high service standards.
Overview
18
18
years of professional experience
Work History
Administrative Manager
NYC Department of Environmental Protection
Elmhurst
09.2024 - Current
- Analyzed departmental workflows to identify improvement opportunities, enhancing operational efficiency.
- Supported managers in developing project plans and initiatives aligned with corporate growth objectives.
- Conducted performance reviews for clerical staff, providing constructive feedback on expectations.
- Monitored office inventory levels to ensure adequate supplies for daily operations.
- Established work procedures for clerical staff to streamline daily tasks.
- Collaborated with executive staff to guarantee timely completion of deadlines.
- Developed clerical team capabilities to support overall departmental goals.
- Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
- Coordinated with management on project initiatives, ensuring alignment with strategic objectives.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Communicated job expectations and trained staff to promote team building and discipline.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Pitched in to help with office tasks during busy periods and staff absences.
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, and answered billing questions to provide outstanding customer care.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Principal Administrative Associate
NYC DEPARTMENT OF ENVIRONMENTAL PROTECTION
NY
05.2017 - 09.2023
- Scanned Iwn's and NOV's to ensure documentation accuracy.
- Scheduled and confirmed inspection appointments to optimize workflow efficiency.
- Prepared Iwn's for mailing to guarantee timely delivery.
- Provided knowledgeable service in response to customer inquiries.
- Trained and mentored team members to improve productivity and precision.
- Cultivated strong relationships with peers and upper management.
- Delivered constructive feedback to enhance unit performance.
- Conducted quality assurance on staff work to confirm billing accuracy.
Clerical Associate
NYC ENVIRONMENTAL PROTECTION
Elmhurst
09.2007 - 05.2017
- Resolved inquiries by handling an average of 70 customer calls daily.
- Addressed customer complaints with empathy and professionalism.
- Documented and researched various customer service issues for accurate resolutions.
- Explained billing schedules, water rates, and charge computation methods.
- Prepared service orders to ensure timely responses to customer needs.
- Referred unresolved grievances to appropriate departments for further investigation.
- Verified customer information to maintain account accuracy.
- Executed billing adjustments and created payment agreements as necessary.
Education
HIGH SCHOOL DIPLOMA -
Christ the King Regional HS
Middle Village, NY, US01.1995
Skills
- Active listening
- Team building
- Team collaboration
- Quick learner
- Customer orientation
- Interpersonal communication
- Time management
- Deadline adherence
- Courteous demeanor
- Customer engagement expertise
- Problem solving
- Communication proficiency
- Service excellence
- Organizational skills
- Energetic attitude
- Effective teamwork
- Multi-tasking ability
- Office supervision
- Recordkeeping and reporting
- Performance evaluations
- Verbal and written communication
- Training and coaching
Career Overview
- Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
- Active listening skills
- Adaptive team player
- Quick learner
- Customer oriented
- Interpersonal skills
- Time management
- Deadline-oriented
References
References available upon request.
Timeline
Administrative Manager
NYC Department of Environmental Protection
09.2024 - Current
Principal Administrative Associate
NYC DEPARTMENT OF ENVIRONMENTAL PROTECTION
05.2017 - 09.2023
Clerical Associate
NYC ENVIRONMENTAL PROTECTION
09.2007 - 05.2017
HIGH SCHOOL DIPLOMA -
Christ the King Regional HS
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