Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Vanessa Reyes

McAllen,TX

Summary

Dynamic and dedicated professional with extensive experience in customer service at Palenque Grill. Proven ability to enhance guest experiences through effective communication and strong multitasking skills. Adept in cash handling and maintaining high standards of cleanliness, while fostering teamwork to ensure seamless operations. Committed to delivering exceptional service and support.

Overview

4
4
years of professional experience

Work History

Cashier

Palenque Grill
10.2024 - 03.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Hostess

Palenque Grill
03.2023 - 03.2025
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.

Server

Green Owl Deli
06.2021 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Associate Of Business Administration -

South Texas College
McAllen, TX

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Order taking
  • Product knowledge
  • Order packaging

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Palenque Grill
10.2024 - 03.2025

Hostess

Palenque Grill
03.2023 - 03.2025

Server

Green Owl Deli
06.2021 - 04.2022

Associate Of Business Administration -

South Texas College

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Vanessa Reyes