Devotiya Gibbons
Ellenwood
Summary
Sales manager with 25 years of experience in operations and team leadership. Expertise in improving customer satisfaction through staff coaching, goal-setting, and performance monitoring. Demonstrated success in driving operational excellence while fostering a positive workplace culture.
Overview
18
18
years of professional experience
Work History
Operations Team Manager
Belk
Conyers
11.2018 - Current
- Supervised daily operations to ensure efficient workflows and staff coordination.
- Implemented process improvements to enhance operational efficiency and minimize delays.
- Conducted regular performance evaluations to provide constructive feedback and guidance.
- Trained team members on company policies and operational procedures for compliance.
- Managed inventory levels to maintain optimal product availability in stockroom.
- Developed staff schedules aligned with business needs and peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Backstage Manager
Macy’s
Atlanta
02.2008 - 11.2018
- Demonstrated outstanding customer service skills, met selling and loyalty program standards, provided product knowledge, and collaborated with team to achieve individual and store objectives.
- Served as critical link in creating rewarding customer experiences that foster loyalty and repeat business.
- Coached associates through formal and informal observations using Magic Selling techniques to enhance their selling capabilities.
- Contributed to a dynamic selling environment by utilizing my fashion sense and selling strength to support my team.
Sales Associate
Safewest Banking
- Oversaw daily operations, managed staff, ensured compliance with banking regulations, and provided exceptional customer service to enhance client satisfaction.
- Analyzed financial data, identified trends, and developed strategies, resulting in improved bank performance.
- Assisted customers with account inquiries and product selections.
- Educated clients on banking services and financial products.
- Processed transactions accurately and efficiently at the teller window.
Skills
- Operations management
- Project Management
- Budget Planning
- Financial analysis
- Operations strategy
- Marketing
- Customer service
- Problem-solving
- Communication
Roles And Responsibilities
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service.
- Analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
References
Available upon request.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Timeline
Operations Team Manager
Belk
11.2018 - Current
Backstage Manager
Macy’s
02.2008 - 11.2018
Sales Associate
Safewest Banking