Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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Vanessa Riddick

Vanessa Riddick

Raeford,NC

Summary

Trustworthy, U.S Army Sergeant with background participating in and supporting missions. Disciplined in following orders and working with others to complete tasks. Poised and calm in stressful, high-pressure situations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

QVC
09.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, and current prices.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Managed over 50 customer calls per day.

Non-Commissioned Officer

U.S. Army
02.2018 - 09.2021
  • Prepared and delivered investigative reports and briefings
  • Maintained composure and work quality while under stress
  • Integrated intelligence activities into other military operations, plans, and programs
  • Handled administrative requirements smoothly and efficiently, including maintaining records
  • Ordered, unloaded, sorted, and tracked supplies and equipment needed for unit activities

Front Desk Supervisor

Massage Envy
08.2016 - 02.2018
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected payments.
  • Greeted and welcomed new members, establishing and updating memberships to Massage Envy massage programs.
  • Updated customer accounts with add-on services, gift cards, and products.

Event Staff

Staff Pro
01.2016 - 06.2016
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Culinary Specialist

U.S. Army
03.2014 - 08.2015
  • Partnered with sustainability team to minimize waste and creatively minimized global footprint in culinary operations.
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Prepared and served food to approximately 300 personnel in an average time of two hours.
  • Planned menus and ordered various food stock to provide balanced and nutritious meals.

Customer Service Representative

Allure Boat Rental
06.2013 - 02.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.

Education

Certificate - Patient Service Representative

Fayetteville Technical Community College
Fayetteville, NC
05.2023

Certificate - Electronic Billing Specialist

Fayetteville Technical Community College
Fayetteville
05.2023

Associate of Science - Criminal Justice

North Shore Community College
Danvers, MA
05.2018

High School Diploma -

Lynn English High School
06.2013

Skills

  • POS Systems and Ordering Platforms
  • Responding to Difficult Customers
  • Cash Register Operations
  • Customer Order Management
  • Credit Card Applications
  • Front of House Management
  • Staff Scheduling
  • Customer Needs Assessments
  • Call Documentation
  • Efficient and Detail-Oriented
  • Cash Control
  • Customer Service

Additional Information

  • Certifications and Licenses , Secret Clearance, TS/SCI

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Customer Service Specialist

QVC
09.2021 - Current

Non-Commissioned Officer

U.S. Army
02.2018 - 09.2021

Front Desk Supervisor

Massage Envy
08.2016 - 02.2018

Event Staff

Staff Pro
01.2016 - 06.2016

Culinary Specialist

U.S. Army
03.2014 - 08.2015

Customer Service Representative

Allure Boat Rental
06.2013 - 02.2014

Certificate - Patient Service Representative

Fayetteville Technical Community College

Certificate - Electronic Billing Specialist

Fayetteville Technical Community College

Associate of Science - Criminal Justice

North Shore Community College

High School Diploma -

Lynn English High School

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Vanessa Riddick