Vanessa Riggins
Pinehurst,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PayPal
06.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed 80 incoming calls per day per day from customers
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Certified Nursing Assistant
Firsthealth Of The Carolinas-Moore Regional
01.2018 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Patient Safety Sitter
Firsthealth Of The Carolinas-Moore Regional
01.2018 - Current
- Contributed to positive patient experience through compassionate care and active listening during interactions with patients and their families.
- Managed stress effectively in high-pressure situations involving combative or emotionally distressed patients while remaining focused on providing quality care.
- Established rapport with patients by demonstrating empathy, respect, and genuine concern for their well-being throughout each interaction.
- Demonstrated strong commitment to teamwork through effective communication, active listening, and timely response to requests from nursing staff members or other healthcare professionals.
- Managed approximately 80 incoming calls per day from customers.
In Home Caregiver
Bright Horizons
01.2015 - 08.2018
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Lead Medication Technician
Penick Village
01.2000 - 12.2015
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Educated patients about potential side effects, interactions, and precautions related to their medications.
- Assessed patients'' understanding of their prescribed medications regimen during routine followups.
- Liaised effectively with pharmacists to clarify prescriptions, prevent potential drug interactions, or discuss alternative treatments as needed.
- Provided exceptional patient support, addressing concerns and answering questions regarding medications and treatments.
- Monitored patients for adverse reactions or complications from medications, initiating prompt interventions when necessary.
- Adapted quickly to changing patient needs by maintaining up-to-date knowledge on new medications and treatment protocols.
- Demonstrated proficiency with electronic health record systems for accurate inputting of patient information.
- Maintained accurate documentation of medication administration records, vital signs, and treatment plans for effective communication among the healthcare team.
- Collaborated with healthcare team members to ensure comprehensive, coordinated care for each patient.
- Enhanced patient care by accurately administering medications according to physician orders and established protocols.
- Reduced medication errors by implementing a double-check system for high-risk drugs.
Education
Associate of Applied Science - Medical Insurance Billing/Medical Insurance Coding
Indiana Institute of Technology
Fort Wayne, IN05.2020
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Staff Training
- Problem Resolution
- Computer Proficiency
- Call center experience
- Conflict Resolution
- Documentation
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- NCPCT - Patient Care Technician
- CPR Certified, Firsthealth - 2018
- RHIA License - 2020
Timeline
Customer Service Representative
PayPal
06.2022 - 03.2024
Certified Nursing Assistant
Firsthealth Of The Carolinas-Moore Regional
01.2018 - Current
Patient Safety Sitter
Firsthealth Of The Carolinas-Moore Regional
01.2018 - Current
In Home Caregiver
Bright Horizons
01.2015 - 08.2018
Lead Medication Technician
Penick Village
01.2000 - 12.2015
Associate of Applied Science - Medical Insurance Billing/Medical Insurance Coding
Indiana Institute of Technology
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