Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Riley

San Francisco,CA

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Overview

10
10
years of professional experience

Work History

Front Desk Clerk

critias managment
San Francisco, CA
10.2022 - 11.2023
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Wrote and maintained 6 incident reports, daily activity logs and other documents as requested by management.
  • Greeted over 100 visitors, assessed needs and directed to appropriate personnel.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Collected room deposits, fees, and payments
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

Postmates Fleet Driver

Postmates
San Francisco , CA
11.2018 - Current
  • Contacted customers prior to delivery to coordinate delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays, decreasing calls to support.
  • Completed order forms and collected payments to keep customer accounts current.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Operated light trucks to deliver loads as far as 7 miles from home location

Desk Clerk

critias management corporation
, CA
10.2022 - 01.2023
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Maintained clean, tidy and sanitized common areas for personnel and guests
  • Checked in and out designated equipment, keys and supplies
  • Enforced building rules with staff, guests and outside professionals
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Collected room deposits, fees, and payments
  • Supported staff with clerical assistance for diverse daily routines and special actions
  • significant occurrences in daily log with professionalism and critical details
  • Maintained transaction security by verifying payment cards against identification
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff

Administrative Assistant

Wells Fargo
San Francisco, CA
03.2016 - 01.2017
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Executed record filing system to improve document organization and management
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

Administrative Clerk

Building Inspection Services
San Francisco, CA
07.2013 - 12.2014
  • Entered data into system and updated customer contacts with information to keep records current
  • Created and updated records and files to maintain document compliance
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
  • Input data and processed system change to generate accurate reports

Education

High School Diploma -

Downtown High School
San Francisco , Ca
06.2006

Skills

  • Route management
  • Lifts up to 60 pounds
  • Cargo handling
  • Billing and invoicing
  • Customer satisfaction
  • Schedule and calendar management
  • Verbal and writing communication
  • Mail sorting
  • Database management
  • Spreadsheet development
  • Peer relationships
  • Administrative tasks
  • Scheduling and calendar management
  • Database entry
  • Professional and mature
  • Team collaboration

Timeline

Front Desk Clerk

critias managment
10.2022 - 11.2023

Desk Clerk

critias management corporation
10.2022 - 01.2023

Postmates Fleet Driver

Postmates
11.2018 - Current

Administrative Assistant

Wells Fargo
03.2016 - 01.2017

Administrative Clerk

Building Inspection Services
07.2013 - 12.2014

High School Diploma -

Downtown High School

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Vanessa Riley