VANESSA RIOS
Oakwood,GA
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
General Warehouse Associate
HomeGoods Distribution Center
09.2022 - Current
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
Delivery Driver
Amazon Flex
07.2021 - 09.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Custodian Supervisor
JSG TOTAL CARE, LLC
11.2018 - 07.2021
- Contributed to employee satisfaction by resolving workplace conflicts fairly and promptly, promoting a positive culture within the custodial department.
- Enhanced team productivity through consistent training and guidance for all staff members.
- Reduced maintenance costs by proactively addressing minor repairs and equipment upkeep tasks.
- Leveraged knowledge of industry best practices to establish effective processes and procedures for custodial staff.
Administrator
Oncology Hospital Doctor Miguel Perez Carreno
08.2017 - 11.2018
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Monitored product expiration dates to reduce waste by rotating stock efficiently and disposing of expired items promptly.
- Conducted regular audits of warehouse safety protocols to ensure compliance with industry standards.
Administrator
Miranda Print
06.2012 - 11.2014
- Provided strong attention to detail, exemplary customer service and team-player attitude.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
- Prioritized and completed multiple tasks simultaneously, seeing that projects were completed by deadlines.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Drove client feedback to deliver information to management for corrective action.
Administrator
Escalar Investment
11.2009 - 06.2012
- Managed all business files, documentation and databases to keep records secure, accurate and current.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Prioritized and completed multiple tasks simultaneously, seeing that projects were completed by deadlines.
Sales Executive
Hamburg Sud
08.2007 - 04.2009
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Customer Service Representative
Maersk Line Venezuela
11.2005 - 07.2007
- Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
- Customer Experience: Own customer experience. Strive to achieve best-in-class Customer Service.
- Process execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
- Business growth: Identify and execute upselling opportunities; Driving value through the network.
Education
Bachelor - International Business
Alejandro De Humboldt University
Valencia, Carabobo, Venezuela08.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Warehouse Associate
HomeGoods Distribution Center
09.2022 - Current
Delivery Driver
Amazon Flex
07.2021 - 09.2022
Custodian Supervisor
JSG TOTAL CARE, LLC
11.2018 - 07.2021
Administrator
Oncology Hospital Doctor Miguel Perez Carreno
08.2017 - 11.2018
Administrator
Miranda Print
06.2012 - 11.2014
Administrator
Escalar Investment
11.2009 - 06.2012
Sales Executive
Hamburg Sud
08.2007 - 04.2009
Customer Service Representative
Maersk Line Venezuela
11.2005 - 07.2007
Bachelor - International Business
Alejandro De Humboldt University
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