Vanessa Rivera
Westminster,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Reddy Urgent Care
09.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
Shift Manager
Hometown Buffett
04.2015 - 02.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
No Degree - General Education
Golden West College
Huntington Beach, CAHigh School Diploma -
Ocean View High School
Huntington Beach, CA06.2012
Skills
- Patient Scheduling
- Critical Thinking
- Office Supplies and Inventory
- Online Systems
- Checking Patient Details
- Calendar and Appointment Management
- Teamwork and Collaboration
- Insurance Verification
- Patient Relations
- Front Desk Operations
- Patient Reception Management
- Typing and Filing
- HIPAA Guidelines
Languages
Spanish
Timeline
Medical Receptionist
Reddy Urgent Care
09.2021 - Current
Shift Manager
Hometown Buffett
04.2015 - 02.2020
No Degree - General Education
Golden West College
High School Diploma -
Ocean View High School
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