Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Vanessa Robbins

Winterset,IA

Summary

Dynamic leader with a proven track record at Aureon Contact Center, enhancing team productivity and customer satisfaction through effective problem-solving and people management. Skilled in coaching and process improvement, I've led teams to surpass targets and foster a collaborative environment. Expert in quality assurance and maintaining high communication standards, achieving significant performance improvements.

Overview

2021
2021
years of professional experience

Work History

Team Leader

Aureon Contact Center
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Administrative Assistant

Shattuck Turf Farms
04.2018 - 04.2020
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

High School Diploma - General Studies

Interstate 35
Truro, IA
05.2005

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • Work planning
  • Complex Problem-solving
  • Analytical thinking
  • Goal setting
  • Overseeing daily activities
  • Quality improvement
  • Conflict resolution
  • Mentoring
  • Leading team meetings
  • Daily workflow improvement
  • Relationship building
  • Staff education and training
  • Team building
  • Coaching
  • Process improvement
  • Client support
  • Giving constructive feedback
  • Evaluating employee work
  • Team Check-ins
  • Influencing skills
  • SMART goals
  • Technical support
  • Call center operations
  • Verbal and written communication
  • Employee training
  • Workflow management
  • Project management
  • Leadership
  • Time management
  • Active listening
  • Excellent communication
  • Written communication
  • Idea development and brainstorming
  • Quality assurance
  • Effective communication

Timeline

Administrative Assistant

Shattuck Turf Farms
04.2018 - 04.2020

Team Leader

Aureon Contact Center

High School Diploma - General Studies

Interstate 35

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Vanessa Robbins