Vanessa Roberts
Denver,Colorado
Summary
With five+ years of experience at Safe Splash, I have learned the importance of community in the workplace and the power of effective problem-solving. During my summer at Elitches, I gained valuable insights into the significance of safety and adherence to rules in a professional setting. Additionally, my time as a crew member at Chipotle has highlighted the importance of food safety and customer satisfaction. I have a proven ability to enhance operational efficiency and boost customer satisfaction. I am committed to teamwork and adaptability, and I possess strong communication and problem-solving skills that enable me to perform my job effectively.
Overview
7
7
years of professional experience
Work History
Swim Instructor
SafeSplash Swim School
03.2020 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
Crew Member
Chipotle Grill
08.2024 - 02.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
Care Assistant
An Apple A Day Family Child Care
01.2018 - 12.2024
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Mitigated patient-care risks with regular equipment safety checks.
- Participated in ongoing professional development opportunities, staying current with best practices in caregiving techniques.
Lifeguard
Elitch Gardens
06.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Education
Associate of Arts - Digital Design
Metropolitan State University of Denver
Denver, CO05-2028
High School Diploma -
East High School
1600 City Park Esplanade, Denver, CO 8020605-2024
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Professionalism and punctuality
- Swimming and water safety
- Continuous learning attitude
- Flexible schedule
- Issue resolution
- Inclusive teaching methods
- Lifeguard certification
- First and CPR instruction
- Adaptability in teaching
Timeline
Crew Member
Chipotle Grill
08.2024 - 02.2025
Lifeguard
Elitch Gardens
06.2022 - 08.2022
Swim Instructor
SafeSplash Swim School
03.2020 - Current
Care Assistant
An Apple A Day Family Child Care
01.2018 - 12.2024
Associate of Arts - Digital Design
Metropolitan State University of Denver
High School Diploma -
East High School
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