Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vanessa Roberts

Vanessa Roberts

McKinney,TX

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

26
26
years of professional experience

Work History

Front Desk Receptionist

St Tammany Parish Hospital
Covington, LA
05.2003 - 02.2014
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Communicated with outside offices to obtain records and transfer files .
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Reported suspicious individuals to supervisor.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Screened visitors and directed to specific location for office safety.

School Bus Driver

Washington Parish School Board
Franklinton, LA
10.2001 - 02.2002
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Maintained order among passengers and explained safety rules and hazards.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Maintained order and discipline on bus to prevent accidents or injuries.

Medical Office Receptionist

Joseph L Gerry, MD
Covington,, LA
04.1988 - 08.2001
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Successfully greeted visitors and responded to telephone and in-person requests for information.
  • Informed patients of financial responsibilities prior to rendering services.
  • Gathered patient records for provider.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Greeted office patients daily by telephone, email or in person.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Education

High School Diploma -

Covington High School
Covington, LA
1983

Some College (No Degree) -

Delgado Community College
New Orleans, LA

Skills

  • Customer Complaint Resolution
  • Multi-Line Phone Systems
  • Administrative Support
  • Customer Service-Oriented
  • Appointment Scheduling
  • Multitasking and Prioritization
  • Call Answering and Routing
  • Positive Attitude and Energetic
  • Courteous and Professional
  • Reliable and Punctual
  • Customer Service
  • Microsoft Office
  • Cash Transactions
  • Appointment Confirmation
  • Hospitality Services

Timeline

Front Desk Receptionist

St Tammany Parish Hospital
05.2003 - 02.2014

School Bus Driver

Washington Parish School Board
10.2001 - 02.2002

Medical Office Receptionist

Joseph L Gerry, MD
04.1988 - 08.2001

High School Diploma -

Covington High School

Some College (No Degree) -

Delgado Community College

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