Vanessa Robertson
Altoona,IA
Summary
In the last decade since I started working, I have gathered a plethora of skills. I am detail-oriented and organized in my work. I value positive relationships between myself, coworkers, and management, and work toward a low-conflict work environment. I am loyal employee and stick with employers whose goals and processes align with my personal goals. In previous roles, I have assessed inventory and assisted with ordering of supplies for different workplaces. It has also been part of my role to maintain that my work space is stocked with any necessary materials. I am adaptive and a fast learner, who is able to take instruction or criticism and apply it to my work for improved results.
Overview
10
10
years of professional experience
Work History
Preschool Teacher
Primrose Schools at Winghaven
Winghaven, MO
07.2022 - Current
- Collaborated with management and coworkers for plans of action.
- Classroom management including ensuring classroom supplies were stocked and readily available.
- Organized classroom resources and materials, ensuring accessibility for students during activities.
- Trained new staff on curriculum standards, classroom management techniques, and safety protocols.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Customer Service Representative
Central Bank
Columbia, MO
08.2020 - 06.2021
- Utilized company software to answer customer inquiries regarding questions, concerns, or actions necessary to their bank accounts.
- Processed transactions accurately, ensuring compliance with banking regulations and company policies.
- Managed account updates and changes, maintaining data integrity within internal systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Manager
Security Finance
Columbia, MO
05.2019 - 05.2020
- Managed loan processing activities, ensuring compliance with company policies and regulations.
- Evaluated borrower creditworthiness by analyzing financial documents and credit reports.
- Provided exceptional customer service, addressing borrower concerns and inquiries throughout the application process.
- Managed successful loan applications, ensuring timely processing and completion.
- Ensured timely collection of required documentation from applicants, minimizing delays in the overall approval process.
Prep Cook
Buffalo Wild Wings
Columbia, MO
09.2017 - 08.2019
- Monitored inventory levels and reported shortages to streamline supply management.
- Assisted chefs in food preparation, maximizing efficiency during peak service hours.
- Implemented improved prep processes, reducing waste and enhancing productivity in the kitchen.
- Maintained cleanliness and organization of kitchen workspace to uphold safety standards.
- Followed company and health standards for organization, labeling, and storage of ingredients.
Home Health Aide
Brightstar Care Mid-Missouri
Columbia, MO
10.2017 - 06.2019
- Ensured availability of necessary materials to care for patients in-home.
- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Crew Member
Dairy Queen
St. Peters, MO
01.2016 - 07.2017
- Conducted regular inventory checks, assisting in stock management to reduce waste and ensure availability of products.
- Operated point-of-sale systems accurately, processing transactions efficiently to minimize wait times.
- Prepared food items following safety and quality standards, maintaining consistency across menu offerings.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Science - Accountancy
Central Methodist University
Fayette, MO11-2028
No Degree - Computer Programming
University of Missouri
Columbia, MOHigh School Diploma -
Fort Zumwalt North High School
O'Fallon, MO 05-2016
Skills
- Organization
- Interpersonal skills
- Risk assessment
- Documentation review
- Customer service
- Attention to detail
- Reliability
- Adaptability and flexibility
- Active listening and learning
- Task prioritization
Timeline
Preschool Teacher
Primrose Schools at Winghaven
07.2022 - Current
Customer Service Representative
Central Bank
08.2020 - 06.2021
Assistant Manager
Security Finance
05.2019 - 05.2020
Home Health Aide
Brightstar Care Mid-Missouri
10.2017 - 06.2019
Prep Cook
Buffalo Wild Wings
09.2017 - 08.2019
Crew Member
Dairy Queen
01.2016 - 07.2017
Bachelor of Science - Accountancy
Central Methodist University
No Degree - Computer Programming
University of Missouri
High School Diploma -
Fort Zumwalt North High School