Hi, I’m
Vanessa Robinson
Flat Rock,MI
Summary
Driven Customer Support Representative with over 10 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
years of professional experience
Work History
Leos Coney Island
Waitress
10.2021 - 05.2022
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Leos Coney Island
Restaurant Waitress
08.2013 - 06.2018
Job overview
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Operated Type POS systems to cash out customer checks and complete order transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Lgeorges Coney Island
Restaurant Waitress
08.2009 - 08.2013
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Schoolcraft CollegeLivonia, MI
Crestwood High SchoolDearborn Heights, MI
Diploma
2009
Skills
- Cool Under Pressure
- Billing and Payment Processing
- Stocking and Replenishing
- Conflict and Complaint Resolution
- Upselling
- Safety and Sanitation
- Accurate Money Handling
- Sales Expertise
- Dining Customer Service
- Complaint Resolution
- Sales and Marketing
- Warm and Friendly
- Customer Service and Rapport
- Error Identification
- Relationship Management
- Cash Handling
- Bill Computation
- Team Collaboration
- To-Go Order Preparation
- Guest Accommodations
- Guest Satisfaction
- High-Volume Dining
- Upselling Techniques
- Accuracy and Efficiency
- Sales Techniques
- Phone Inquiries
- Schedule Management
- Billing and Invoicing
- Team Support
- Telephone Etiquette
- Multi-Line Telephone Systems
- Change Order Verification
- Customer Satisfaction
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Waitress
Leos Coney Island
10.2021 - 05.2022
Restaurant Waitress
Leos Coney Island
08.2013 - 06.2018
Restaurant Waitress
Lgeorges Coney Island
08.2009 - 08.2013
Schoolcraft College
Crestwood High School
Diploma
Similar Profiles
Kandace ReevesKandace Reeves
Server at Leos coney islandServer at Leos coney island
Giselle GillimGiselle Gillim
Waitress at Leos Coney IslandWaitress at Leos Coney Island
Maya ButlerMaya Butler
Server at Leos Coney IslandServer at Leos Coney Island
Ali DakhlallahAli Dakhlallah
Cashier and Manager at Leos coney islandCashier and Manager at Leos coney island
Sandra BonannoSandra Bonanno
Lower Elementary Classroom Teacher at Flat Rock Community SchoolsLower Elementary Classroom Teacher at Flat Rock Community Schools