Vanessa Robinson
Las Vegas,NV
Summary
Dynamic leader with proven expertise in team management and workplace safety. Excelled in recruitment, fostering employee engagement, and driving service excellence. Skilled in Microsoft applications and adept at building relationships, significantly enhanced operational efficiency and customer satisfaction. Passionate about serving the community.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Center Supervisor/Phlebotomy
Biolife Plasma Services
12.2020 - Current
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center''s success.
- Allocated resources strategically to meet deadlines effectively while staying within budget constraints.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Implemented staff development programs to enhance employee skills and knowledge, increasing overall performance.
- Continuously monitored industry trends to stay current on best practices related to center supervision.
- Promoted a culture of continuous improvement by empowering employees to identify inefficiencies in their respective departments.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
- Developed strong relationships with vendors, ensuring timely delivery of materials necessary for daily operations.
- Enhanced operational efficiency by streamlining processes, implementing new procedures, and providing ongoing training to staff members.
- Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback for career development purposes.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- EHS Rep
- Center Maintenance
Cashier Team Lead
McDonald's
06.2017 - 12.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Cashier
Chick Fill A
12.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Bachelor Of Nursing - Nursing
Nevada State University
Las Vegas, NVHigh School Diploma -
Clark County Adult Education High School
Las Vegas, NV08.2019
Skills
- Workplace safety
- Team management
- Recruitment and hiring
- Creative solutions
- Task delegation
- Employee retention
- Employee engagement
- Attention to detail
- Goal oriented
- Verbal and written communication
- Decision-making
- Relationship building
- Training and mentoring
- Service Excellence
- Great customer service skills
- Microsoft applications
Certification
CPR Certified
Lab Technician Certified
Timeline
Center Supervisor/Phlebotomy
Biolife Plasma Services
12.2020 - Current
Cashier
Chick Fill A
12.2019 - 03.2020
Cashier Team Lead
McDonald's
06.2017 - 12.2020
CPR Certified
Lab Technician Certified
Bachelor Of Nursing - Nursing
Nevada State University
High School Diploma -
Clark County Adult Education High School
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