Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Robledo

Las Cruces,NM

Summary

Imaging scheduling professional with strong background in healthcare administration. Skilled in coordinating appointments, managing patient information, and ensuring efficient workflow. Known for fostering teamwork and adapting to changing needs while maintaining high standards for accuracy and patient care. Dependable and results-driven with focus on seamless collaboration and operational excellence.

Overview

19
19
years of professional experience

Work History

Imaging Scheduling

Three Crosses Regional Hospital
03.2023 - Current
  • Handled high call volume in a fast-paced environment, prioritizing tasks effectively to meet tight deadlines.
  • Collaborated with medical professionals, ensuring a smooth transition of patients from consultation to imaging procedures.
  • Streamlined appointment management processes for improved staff productivity and increased patient satisfaction.
  • Optimized use of available resources by coordinating schedules among multiple modalities within the imaging department.
  • Enhanced patient experience by efficiently scheduling imaging appointments and managing wait times.
  • Adapted quickly to changes in technology or policies affecting scheduling procedures while maintaining accuracy and efficiency.
  • Supported the development of positive relationships between patients and healthcare providers through empathetic communication skills.
  • Maintained up-to-date knowledge of imaging protocols, facilitating accurate scheduling of various diagnostic tests.
  • Trained new employees on scheduling software and department procedures, promoting consistency across the team.
  • Contributed to quality assurance efforts by verifying accuracy of patient information in the database system.

ER Admissions Clerk

Memorial Medical Center
05.2017 - 09.2020
  • Contributed to a positive work environment by collaborating effectively with team members across various departments.
  • Facilitated smooth transfer of patients from ambulance to ER, maintaining clear communication with paramedics and medical staff.
  • Collaborated with medical staff to ensure accurate and timely communication of patient information.
  • Assisted in decreasing errors on insurance forms, ensuring swift processing and payment for services rendered.
  • Streamlined ER admissions process by implementing efficient patient intake procedures.
  • Supported hospital initiatives aimed at enhancing overall patient experience, contributing to a patient-centered approach in the ER admissions process.
  • Provided clear instruction to patients regarding required paperwork, expediting their admission process.
  • Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
  • Trained new Admissions Clerks on departmental procedures, improving overall productivity within the team.
  • Enhanced efficiency in the ER through effective multitasking and management of high-pressure situations.

Administrative Assistant

Coding and Billing
03.2016 - 05.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Receptionist Administrator/Front Desk Medical Receptionist

Millennium Health and Wellness
01.2007 - 02.2015
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Enhanced front office efficiency by streamlining appointment scheduling processes.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Education

Associate of Applied Science - Medical Informatics

Dona Ana Community College
Las Cruces
05-2023

Skills

  • HIPAA compliance
  • Patient scheduling
  • Patient registration
  • Insurance verification
  • Fluent in Spaninsh reading and writing

Timeline

Imaging Scheduling

Three Crosses Regional Hospital
03.2023 - Current

ER Admissions Clerk

Memorial Medical Center
05.2017 - 09.2020

Administrative Assistant

Coding and Billing
03.2016 - 05.2017

Receptionist Administrator/Front Desk Medical Receptionist

Millennium Health and Wellness
01.2007 - 02.2015

Associate of Applied Science - Medical Informatics

Dona Ana Community College

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Vanessa Robledo