Vanessa Rodriguez
Mount Vernon,WA
Summary
To be a part of the Southwest team and culture and provide kind and generous service to all traveling customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express & Suites
07.2023 - Current
- Provide gracious and warm hearted customer service to all lodging guests
- Ensure reservation details of all guests are precise, accurate and free of error
- Respond to inquiries and assists guest when necessary
- Attend to guests requiring extra accommodation such as assisting with luggage and settling into room
- Set up, arrange and demonstrate the use of pool lift chairs for individuals and assist as needed
- Work independently and alongside team members to ensure all guests are provided lodging accommodations in a timely manner
- Address guest concerns and provide accommodations with genuine solutions in a reasonable and timely manner
- Routinely ensure that all guests are comfortable throughout their stay and provide further service and accommodation as needed
- Address issues and conflict while keeping in line with IHG policies and procedures
Notary Public
Sole Proprietorship
04.2018 - Current
- Provided trustworthy and exceptional customer service to future home buyers
- Assisted customers with any questions regarding home loan such as interest rate, down payment and lien holder
- Prepared and arranged mortgage documents for customers
- Actively sought to ensure the comfort and relaxation of customers throughout the closing process
- Provided clear and accurate instructions to customers on how to fill out pertinent documents
- Made decisions to address unexpected issues
- Managed time sensitive circumstances
Pool Attendant
Omni Hotel & Resorts
04.2022 - 09.2023
- Provided warm and friendly service to guests lounging poolside of hotel
- Assisted guests with drink selections and provided recommendations
- Demonstrated use of cabana rentals such as operation of tv, safe and chairs
- Communicated rules to guests of the pool such as no outside liquor, beverages or food
- Prepared, served and sold beverages both alcoholic and non alcoholic as well as food to guests
- Answered questions and attended to guests when necessary, especially those with unique needs and circumstances
- Actively sought to ensure comfort and safety of all guest vacationing pool area
- Made decisions to address issues keeping in line with Omni policies, procedures and core values
- Worked independently and with team members to accomplish work tasks
- Managed unexpected changes in a time sensitive and stressful environment
Flight Attendant
Envoy Air
04.2016 - 04.2018
- Provided warm and kindhearted service to traveling customers
- Demonstrated the use of safety and emergency equipment
- Assisted customers in lifting and stowing luggage into overhead bins
- Prepared, served and sold beverages, cocktails, snacks and meals
- Responded to unexpected circumstances in time sensitive situations and stressful environments
- Addressed conflict and unexpected issues while following Envoy protocol and standards
- Consistently sought to ensure comfort and safety of customers especially during times of turbulence and delay
- Attended to emergency situations and provided emergency care when needed all while adhering to FAA regulations
- Worked independently and alongside team members to ensure all flight duties were completed
- Attended to customers with special needs and circumstances
Education
Bachelor of Science - Psychology
Washington State University
Spokane, WA06.2025
Associate of Applied Arts - Communication Studies
Tarrant County Community College
Fort Worth, TX06.2021
Skills
- Ability to embrace a diverse set of people
- Ability to prioritize the safety and security of self and others
- Ability to work flexible hours including, nights, weekends, holidays and extended hours when needed
- Ability to work in a physically demanding role
- Ability to provide warm, friendly and exceptional customer service
- Ability to prepare, serve and sell beverages both alcoholic and non alcoholic as well as snacks and meals
- Ability to work independently and as part of a team
- Ability to deal with conflict and resolve issues
- Ability to work in a time sensitive and stressful environment
- Ability to multitask and accomplish all work duties as necessary
Timeline
Front Desk Agent
Holiday Inn Express & Suites
07.2023 - Current
Pool Attendant
Omni Hotel & Resorts
04.2022 - 09.2023
Notary Public
Sole Proprietorship
04.2018 - Current
Flight Attendant
Envoy Air
04.2016 - 04.2018
Bachelor of Science - Psychology
Washington State University
Associate of Applied Arts - Communication Studies
Tarrant County Community College
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