Vanessa Rodriguez
Los Angeles,CA
Summary
Experienced Customer Service Professional with a strong ability to multi-task, prioritize, and manage time effectively. Talented individual with strong client relationship building, excellent communication skills, and interpersonal skills with an apt for learning. Creative problem solver who can work independently or in a team environment. Self-motivated, personable, results driven specialist with attention to detail and a positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Host
Lavo Restaurant
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Studio Manager
Shiva Yoga
08.2022 - Current
- 200hr Yoga Alliance certification.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Implemented marketing and social media strategies to promote studio.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Front Desk Receptionist/Server
Voda Spa
10.2021 - 03.2023
- Scheduled, coordinated and confirmed appointments for spa clientele.
- Handled high profile clients customer information with confidentiality, expediting check-in and check-out experiences.
- Serviced regular in-house restaurant/bar shifts.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Sales/Front Desk Leader
The Wall Fitness
12.2019 - 03.2020
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
Host
Barton G. Restaurant
12.2019 - 03.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Front Desk Coordinator
Sugaring LA
06.2018 - 07.2019
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with inventory counts and stocking of merchandise.
- Worked flexible schedule and extra shifts to meet business needs. Traveling between 3 different SoCal locations: Weho, Santa Monica and Manhattan Beach.
Front Desk Manager
Stella's
08.2017 - 05.2018
- Answered inquiries and addressed, resolved issues to ensure client satisfaction
- Interacted with vendors and professional services to receive orders, direct activities, and communicate management instruction
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
Sales Supervisor
Sunglass Hut
08.2017 - 05.2018
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Checked store merchandise regularly for proper display and replenishment.
- Constructed displays and signs to promote specified products and sales promotions.
Retail Assosicate/Visual Merchandiser
AKIRA
08.2016 - 02.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
Lifeguard
Milwaukee Lifeguard Corps
08.2014 - 02.2017
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Fine Arts - Fine Arts
Columbia College, Chicago
Chicago, IL05.2016
High School Diploma -
Milwaukee High School of The Arts
Milwaukee, WI06.2015
Skills
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Exceptional communication
- Sales management
- Marketing
- Customer Relations
- Networking and connections
Certification
- First Aid Certification
- CPR Certification
- AED Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Host
Lavo Restaurant
08.2024 - Current
Studio Manager
Shiva Yoga
08.2022 - Current
Front Desk Receptionist/Server
Voda Spa
10.2021 - 03.2023
Sales/Front Desk Leader
The Wall Fitness
12.2019 - 03.2020
Host
Barton G. Restaurant
12.2019 - 03.2020
Front Desk Coordinator
Sugaring LA
06.2018 - 07.2019
Front Desk Manager
Stella's
08.2017 - 05.2018
Sales Supervisor
Sunglass Hut
08.2017 - 05.2018
Retail Assosicate/Visual Merchandiser
AKIRA
08.2016 - 02.2017
Lifeguard
Milwaukee Lifeguard Corps
08.2014 - 02.2017
Bachelor of Fine Arts - Fine Arts
Columbia College, Chicago
High School Diploma -
Milwaukee High School of The Arts
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