Vanessa Rodriguez
San Antonio
Summary
Enterprise account management professional with strong focus on driving business growth and fostering client relationships. Adept at team collaboration and adapting to evolving business needs. Skills include strategic planning, CRM software, and negotiation. Known for reliability and consistent achievement of results by using marketing and advertising skills for negotiation in contract and revenue terms.
Overview
7
7
years of professional experience
Work History
Enterprise Account Manager
Spectrum Business
12.2024 - Current
- Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
- Worked closely with marketing teams to develop targeted campaigns that generated high-quality leads for enterprise accounts.
- Advertised and promoted solutions and services to reach target audiences across global markets.
- Worked with service and project management departments to provide total support to clients.
- Leveraged CRM tools effectively to manage customer information, track sales activity, forecast pipeline development accurately.
- Collaborated with cross-functional teams to develop customized solutions for clients, ensuring seamless integration of products and services.
- Drove sales by developing multi-million dollar contract sales.
Client Executive
Verizon Wireless
05.2021 - Current
- Developing existing business and new C level client relationships
- Marketing group collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Drive change management initiatives through process analysis, data and technology solutions
- Aligning client opportunities with business priorities, partnering with revenue generation, network operations, marketing and branding, and retail teams to build and improve funnels
- Budget management and sales marketing strategic for influencing of decisions
- Evaluation of industry, business and customer trends to build strategic plans to drive sales through Tableau, Qlik, and ThoughtSpot
- Understanding client needs and tailoring custom solutions through consultative selling, opportunity analysis, market trends, and persuasive selling and relationship building
- Growing activations and driving overall sales improvement through interactions in account management
Solutions Manager
Verizon Wireless
12.2019 - 05.2021
- Partner with agents to develop sales goals and growth initiatives that meet Verizon objectives
- Provide KPI analytics daily/weekly/monthly, as well as ad hoc reporting to leadership to identify sales opportunities
- Drive key performance indicators (KPIs) through training, awareness, and alignment with leadership
- Evaluation of individual training needs and promotes development
- Grow activations and drive overall sales improvement through interactions
Solutions Specialist
Verizon
12.2017 - 12.2019
- Manage customer escalations to resolution
- Creating funnel opportunities with trusted businesses for exponential sales growth
- Unlock new engagement opportunities through discovery and planning sessions
- Developing existing business, driving new sales, and elevating relationships with multiple clients
- Own/Lead team culture activities including mentorship, skip levels, and other team campaigns
Education
Master of Science (MS) - Human Resources
Strayer University
03.2021
Bachelor of Science (BS) - Sociology
Texas State University San Marcos
06.2013
Skills
- Revenue growth
- Strategic partnerships
- Customer relationship management
- Account management
- Data Analysis
- Project Management
- Digital Marketing
- Pipeline management
Career Interests
- Administrative Services
- Marketing and Communications
- Sales
- Human Resources
- Customer Service
Honors And Awards
- 08/15/19, LEAD Program, Jennifer Tibbets
- 03/01/19, Winner's Circle, 10% sales representative in the South Central Market, Michelle Miller
- 01/01/19, SMB White Belt, Katrina Simpson
Timeline
Enterprise Account Manager
Spectrum Business
12.2024 - Current
Client Executive
Verizon Wireless
05.2021 - Current
Solutions Manager
Verizon Wireless
12.2019 - 05.2021
Solutions Specialist
Verizon
12.2017 - 12.2019
Bachelor of Science (BS) - Sociology
Texas State University San Marcos
Master of Science (MS) - Human Resources
Strayer University
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