VANESSA RODRIGUEZ
Highland,CA
Summary
A dynamic, dedicated and organized problem-solver with advanced supervisory, team building and customer service skills. Highly experienced stepping into roles and making positive changes to drive company success. Seeking to utilize excellent communication, interpersonal and organizational skills. Reliable with an outstanding work ethic and the ability to quickly adapt to new tasks and environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Site Lead
Boys & Girls Club of San Bernardino/Redlands
04.2023 - Current
- Coordinate and oversee daily operations for afterschool programs that foster academic achievement as well as personal growth opportunities
- Engage and lead students in recreational and educational activities to encourage growth and interpersonal skill development
- Approach conflicts and crisis situations in calm and professional way
- Ensure staff follow lesson plans, procedures, and safety protocols
- Provide leadership, support, and coaching to staff
- Maintain a safe, welcoming, and structured environment for students and staff
Shift Supervisor
Baker's Drive-Thru
07.2022 - 04.2023
- Managed store closing and opening procedures to ensure safety and security
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Resolved customer complaints, orders and inquiries in a timely manner while maintaining the highest level of professionalism
- Worked cooperatively with employees to accomplish business goals and objectives
- Managed scheduling, payroll, inventory control, customer service and other operational tasks
- Analyzed financial statements and cash deposits regularly to detect discrepancies or mismanagement issues
- Committed to delivering excellent customer service while working in a fast-paced environment
Office Administrator
SR General Enterprises Inc.
01.2020 - 03.2023
- Coordinated communications, taking calls, responding to emails, managing inquiries and interfacing with clients, customers and vendors
- Developed strong relationships with clients through excellent customer service skills
- Answered phones professionally while providing accurate information about company products or services
- Utilized Microsoft Office applications such as Word, Excel and PowerPoint to ensure proper data filing
- Processed invoices, payments and incoming and outgoing mail
- Maintained organized filing system of paper and electronic documents
- Developed and implemented office procedures to improve efficiency and accuracy of administrative tasks
Shift Supervisor
CVS Pharmacy
03.2020 - 11.2021
- Assisted customers with inquiries, purchases and complaints in a timely manner
- Aided upper management with daily operations to meet company standards of service and quality
- Supervised, motivated, and delegated employees to maintain productivity and exceptional customer service levels
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
- Accurately balanced cash drawers, reconciled discrepancies and maintained accurate records of daily transactions
- Performed opening and closing procedures such as counting cash register, restocking and cleaning
Education
Some College (No Degree) -
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
San Gorgonio High School
San Bernardino, CA06.2017
Skills
- Customer Service-Oriented
- Leadership Abilities
- Effective Communication
- Organizational Skills
- Conflict Resolution Techniques
- Detail-Oriented
- Time Management
- Money Handling
- Adaptability and Flexibility
- Technical Enthusiast
Certification
- State Mandated Reporter- Child Abuse
- Cardiopulmonary Resuscitation- CPR
Languages
Spanish
Professional Working
Timeline
Site Lead
Boys & Girls Club of San Bernardino/Redlands
04.2023 - Current
Shift Supervisor
Baker's Drive-Thru
07.2022 - 04.2023
Shift Supervisor
CVS Pharmacy
03.2020 - 11.2021
Office Administrator
SR General Enterprises Inc.
01.2020 - 03.2023
Some College (No Degree) -
San Bernardino Valley College
High School Diploma -
San Gorgonio High School
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