Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
References
Awards
References
Timeline
Generic

Vanessa Rodriguez

Chicago,IL

Summary

Dynamic Resource Manager at Esquire Deposition Solutions with a strong track record in client relationship development and resource coordination. Expertise in streamlining operations and enhancing service excellence, utilizing analytical thinking and effective communication to achieve exceptional results in high-pressure environments. Committed to fostering partnerships and driving operational efficiency, while excelling in problem-solving and strategic planning. Known for high productivity and a resourceful approach to optimizing resource use, ensuring every customer receives a positive and memorable experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Resource Manager

Esquire Deposition Solutions, LLC
Chicago, IL
07.2023 - Current
  • Managed resource allocation for court reporting and legal videography services.
  • Coordinated scheduling of personnel for multiple deposition events.
  • Developed relationships with clients to understand resource needs.
  • Streamlined communication between internal teams and external clients.
  • Implemented best practices for efficient use of resources in operations.
  • Facilitated problem-solving sessions to address client service issues effectively.

SERVICE DELIVERY COORDINATOR - SDC CHAMPION

Esquire Deposition Solutions
01.2019 - Current
  • Created and nourished relationships with clients and service vendors.
  • Mastered shared duties covering the front desk and incoming calls.
  • Ordered, prepared, set-up and cleaned-up refreshments for in-office deposition clients.
  • Coordinated with building facilities to maintain local office environment to ensure deposition spaces support an outstanding client experience.
  • Performed detail-oriented and accurate tasks under pressure.
  • Communicate and collaborate across the company to address client needs and solve client problems.
  • Organized depositions, meetings, venue locations and travel.
  • Coordinated exhibit retrieval when in-office and remote reporting.
  • Maintained ticket and phone queue volume and statistics to Esquire standards.
  • Provided support to Client Executives and Operations Manager to maintain accurate client records, including updating client profiles and documenting client requests.
  • Handled orders by obtaining, verifying and transmitting information to the necessary parties.
  • Performed quality control check on all calendar assignments 48 hours out of scheduled date.
  • Maintained constant education on all new technology and platforms.
  • Educated clients and service vendors of new products/service platforms.
  • Ensured successful executions of Esquire technology services (Zoom, WebEx, eLitigate, AgileLaw, and other platforms).
  • Handled Conferencing Support calls with a calm demeanor and extensive knowledge in all technology platforms to get the client or service provider back on track as quickly as possible.
  • SDC Champion: Master eLitigate platform; schedule/cancel eLitigate depositions; enter accurate scheduling information into NetSuite, operate and host assigned eLitigate depositions; handle exhibits for client or service providers upon requests.
  • SDC Champion: Master AgileLaw platform, schedule/cancel AgileLaw depositions, enter accurate scheduling information into NetSuite, operate and host assigned depositions, download, organize/label exhibits, and upload to NetSuite for service provided to access.
  • Meet all client expectations from initial request to delivery of final product the Esquire way.

CLIENT SERVICES

Veritext Legal Solutions
01.2018 - 01.2019
  • Responsible for organizing schedules; maintaining call center database by entering and verifying information for assignments.
  • Provide product/service information to clients/vendors.
  • Enhance experience with prompt response to client needs.
  • Served clients and vendors by researching and responding to inquiries; mailing records, invoices, and reports.
  • Coordinated meetings, travel and venues.
  • Protected organization's values by keeping information confidential including HIPAA and PII compliance.
  • Entered orders by obtaining, verifying and transmitting information to the necessary parties.
  • Performed detail-oriented and accurate tasks under pressure.

PRODUCTION

McCorkle Litigation Services
01.2015 - 01.2017
  • Provide general administrative and clerical support including mailing, sort and distribute incoming correspondence.
  • Scanning, faxing and copying per court reporters and executives' requests.
  • Maintained electronic and hard copy filing system.
  • Streamlined hard copy filing system for legal documents.
  • Assist in resolving any administrative problems.

Catering Assistant Manager

Eurest Dining
01.2011 - 01.2015
  • Handles inventories and weekly produce orders.
  • Reviewed menus to determine menu prices, labor and overhead costs.
  • Developed job assignments and managed over 20 personnel files.
  • Managed kitchen operation compliance of health and fire regulations.
  • Executed communication and conflict resolution skills assisting customers.

Education

LIBERAL ARTS -

Morton College
01.2005

High School Diploma -

De LaSalle Institute, College Prep
Chicago, IL
01.2003

Skills

  • Analytical thinking
  • Efficient in high-pressure situations
  • Effective decision-making
  • Prioritization expertise
  • Effective problem resolution
  • Proactive self-starter
  • Customer relationship development
  • Scheduling coordination
  • Service excellence
  • Effective time management
  • Effective communication
  • Idea development and brainstorming
  • Proficient in technology adaptation
  • Quality assurance
  • Resource coordination
  • Cultivating strong partnerships

Certification

  • Nutritional Therapists, 2015, Health Sciences Academy
  • ServSafe, 2013, National Restaurant Association

Hobbies and Interests

  • Health / Nutrition
  • Cooking
  • Travel
  • Volunteering / Fostering Animals
  • Enjoying new experiences
  • Support work/life balance

References

  • Renee Inman, Director of Sales-Midwest, Veritext Legal Solutions, 312.508.6058, rinman@veritext.com
  • Dino Giannoulis, Account Executive, Veritext Legal Solutions, 312.508.6058, dgiannoulis@veritext.com
  • Cary Villasenor, General Manager, McCorkle Litigation Services, 312.516.3724, cvillasenor@mcdeps.com
  • Steven Castro, Safety/LPR Director of the Central Division, Eurest Dining Services, 773.354.1515, steven.castro@compass-usa.com
  • Kim Severyns, Catering / General Manager, Eurest Dining Services, 630.742.3674, kim.severyns@compass-usa.com

Awards

Be a Star, 2013, Eurest Dining

References

References available upon request.

Timeline

Resource Manager

Esquire Deposition Solutions, LLC
07.2023 - Current

SERVICE DELIVERY COORDINATOR - SDC CHAMPION

Esquire Deposition Solutions
01.2019 - Current

CLIENT SERVICES

Veritext Legal Solutions
01.2018 - 01.2019

PRODUCTION

McCorkle Litigation Services
01.2015 - 01.2017

Catering Assistant Manager

Eurest Dining
01.2011 - 01.2015

LIBERAL ARTS -

Morton College

High School Diploma -

De LaSalle Institute, College Prep