Vanessa Rodriguez
Chicago,IL
Summary
Dynamic Resource Manager at Esquire Deposition Solutions with a strong track record in client relationship development and resource coordination. Expertise in streamlining operations and enhancing service excellence, utilizing analytical thinking and effective communication to achieve exceptional results in high-pressure environments. Committed to fostering partnerships and driving operational efficiency, while excelling in problem-solving and strategic planning. Known for high productivity and a resourceful approach to optimizing resource use, ensuring every customer receives a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Resource Manager
Esquire Deposition Solutions, LLC
Chicago, IL
07.2023 - Current
- Managed resource allocation for court reporting and legal videography services.
- Coordinated scheduling of personnel for multiple deposition events.
- Developed relationships with clients to understand resource needs.
- Streamlined communication between internal teams and external clients.
- Implemented best practices for efficient use of resources in operations.
- Facilitated problem-solving sessions to address client service issues effectively.
SERVICE DELIVERY COORDINATOR - SDC CHAMPION
Esquire Deposition Solutions
01.2019 - Current
- Created and nourished relationships with clients and service vendors.
- Mastered shared duties covering the front desk and incoming calls.
- Ordered, prepared, set-up and cleaned-up refreshments for in-office deposition clients.
- Coordinated with building facilities to maintain local office environment to ensure deposition spaces support an outstanding client experience.
- Performed detail-oriented and accurate tasks under pressure.
- Communicate and collaborate across the company to address client needs and solve client problems.
- Organized depositions, meetings, venue locations and travel.
- Coordinated exhibit retrieval when in-office and remote reporting.
- Maintained ticket and phone queue volume and statistics to Esquire standards.
- Provided support to Client Executives and Operations Manager to maintain accurate client records, including updating client profiles and documenting client requests.
- Handled orders by obtaining, verifying and transmitting information to the necessary parties.
- Performed quality control check on all calendar assignments 48 hours out of scheduled date.
- Maintained constant education on all new technology and platforms.
- Educated clients and service vendors of new products/service platforms.
- Ensured successful executions of Esquire technology services (Zoom, WebEx, eLitigate, AgileLaw, and other platforms).
- Handled Conferencing Support calls with a calm demeanor and extensive knowledge in all technology platforms to get the client or service provider back on track as quickly as possible.
- SDC Champion: Master eLitigate platform; schedule/cancel eLitigate depositions; enter accurate scheduling information into NetSuite, operate and host assigned eLitigate depositions; handle exhibits for client or service providers upon requests.
- SDC Champion: Master AgileLaw platform, schedule/cancel AgileLaw depositions, enter accurate scheduling information into NetSuite, operate and host assigned depositions, download, organize/label exhibits, and upload to NetSuite for service provided to access.
- Meet all client expectations from initial request to delivery of final product the Esquire way.
CLIENT SERVICES
Veritext Legal Solutions
01.2018 - 01.2019
- Responsible for organizing schedules; maintaining call center database by entering and verifying information for assignments.
- Provide product/service information to clients/vendors.
- Enhance experience with prompt response to client needs.
- Served clients and vendors by researching and responding to inquiries; mailing records, invoices, and reports.
- Coordinated meetings, travel and venues.
- Protected organization's values by keeping information confidential including HIPAA and PII compliance.
- Entered orders by obtaining, verifying and transmitting information to the necessary parties.
- Performed detail-oriented and accurate tasks under pressure.
PRODUCTION
McCorkle Litigation Services
01.2015 - 01.2017
- Provide general administrative and clerical support including mailing, sort and distribute incoming correspondence.
- Scanning, faxing and copying per court reporters and executives' requests.
- Maintained electronic and hard copy filing system.
- Streamlined hard copy filing system for legal documents.
- Assist in resolving any administrative problems.
Catering Assistant Manager
Eurest Dining
01.2011 - 01.2015
- Handles inventories and weekly produce orders.
- Reviewed menus to determine menu prices, labor and overhead costs.
- Developed job assignments and managed over 20 personnel files.
- Managed kitchen operation compliance of health and fire regulations.
- Executed communication and conflict resolution skills assisting customers.
Education
LIBERAL ARTS -
Morton College
01.2005
High School Diploma -
De LaSalle Institute, College Prep
Chicago, IL01.2003
Skills
- Analytical thinking
- Efficient in high-pressure situations
- Effective decision-making
- Prioritization expertise
- Effective problem resolution
- Proactive self-starter
- Customer relationship development
- Scheduling coordination
- Service excellence
- Effective time management
- Effective communication
- Idea development and brainstorming
- Proficient in technology adaptation
- Quality assurance
- Resource coordination
- Cultivating strong partnerships
Certification
- Nutritional Therapists, 2015, Health Sciences Academy
- ServSafe, 2013, National Restaurant Association
Hobbies and Interests
- Health / Nutrition
- Cooking
- Travel
- Volunteering / Fostering Animals
- Enjoying new experiences
- Support work/life balance
References
- Renee Inman, Director of Sales-Midwest, Veritext Legal Solutions, 312.508.6058, rinman@veritext.com
- Dino Giannoulis, Account Executive, Veritext Legal Solutions, 312.508.6058, dgiannoulis@veritext.com
- Cary Villasenor, General Manager, McCorkle Litigation Services, 312.516.3724, cvillasenor@mcdeps.com
- Steven Castro, Safety/LPR Director of the Central Division, Eurest Dining Services, 773.354.1515, steven.castro@compass-usa.com
- Kim Severyns, Catering / General Manager, Eurest Dining Services, 630.742.3674, kim.severyns@compass-usa.com
Awards
Be a Star, 2013, Eurest Dining
References
References available upon request.
Timeline
Resource Manager
Esquire Deposition Solutions, LLC
07.2023 - Current
SERVICE DELIVERY COORDINATOR - SDC CHAMPION
Esquire Deposition Solutions
01.2019 - Current
CLIENT SERVICES
Veritext Legal Solutions
01.2018 - 01.2019
PRODUCTION
McCorkle Litigation Services
01.2015 - 01.2017
Catering Assistant Manager
Eurest Dining
01.2011 - 01.2015
LIBERAL ARTS -
Morton College
High School Diploma -
De LaSalle Institute, College Prep
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