Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vanessa Roman

Houston,Tx

Summary

Providing customers with exceptional service, keeping up with the appearance of the store, and as a sales associate of the store driving up sales. Capable of working independently and as a part of a small team to meet the needs of customers. Always willing to learn and increase experience. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Pearland Vision
01.2019 - 12.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to clinic.
  • Promoted eye health education, providing informative materials to patients on proper eye wear care and maintenance.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Verified and confirmed patients insurance through various providers.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Work great under pressure; For example, managed back to back calls while assisting walk-in patients and scheduling appointments.

Sales Associate

Bath & Body Works
06.2018 - 12.2019
  • Assisting customers with product location, selection, pricing, and providing great service.
  • Placing new shipment on floor to provide costumers with recent inventory.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Jewelry Sales Representative/ Manager Assistant

TopShop-TopMan- DCK concession
05.2016 - 04.2018
  • Managed shipment and prioritize new inventory to be placed on sales floor
  • Organizing jewelry based on VMG trends
  • Maintain jewelry stocked on floor
  • Track and report inventory
  • Boosted overall sales by providing exceptional customer service and showcasing product offerings.
  • Collaborated with team members to create visually appealing jewelry displays, attracting more customers into the store.
  • Assisted with store marketing efforts, including social media posts and promotional events, to increase brand awareness.

Education

Associate of Arts -

Houston Community College
Houston, TX
05.2019

Skills

  • Bilingual in English and Spanish
  • Quick learner
  • Friendly demeanor
  • Strong work ethic
  • Great at handling stressful situations
  • Working in haste
  • Sensitive information handling

References

  • Jennifer, Pearland Vision Manager, (713) 436-3857
  • Lynda Nguyen, DCK West Coast Manager, (213) 434-8238
  • Katherine, Bath & Body Works Store Manager, (713) 436-9502

Timeline

Front Desk Receptionist

Pearland Vision
01.2019 - 12.2023

Sales Associate

Bath & Body Works
06.2018 - 12.2019

Jewelry Sales Representative/ Manager Assistant

TopShop-TopMan- DCK concession
05.2016 - 04.2018

Associate of Arts -

Houston Community College

Similar Profiles

CREATE PROFILE
Vanessa Roman