Summary
Overview
Work History
Skills
Languages
Timeline
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Vanessa Roman

Lake Wales,FL

Summary

Adept at multitasking and customer service, I enhanced customer satisfaction and loyalty by resolving complaints with empathy and maintaining high cleanliness standards. Trained new staff, ensuring operational efficiency and accuracy in cash handling. My adaptability and problem-solving skills led to improved team performance and customer retention. I also would like to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a very detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Fast Food Cashier

McDonald's
04.2022 - Current
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Fast Food Worker

Frostbite
01.2020 - 10.2021
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.

Fast Food Cashier

Taco Bell
11.2018 - 01.2020
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Collaborated with team members to provide exceptional customer service during peak hours.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Resolved customer complaints independently or with aid of supervisor.
  • Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
  • Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.

Skills

  • Customer Service
  • Cleaning
  • Punctual and Reliable
  • Cash Handling
  • Cleanliness and hygiene
  • Problem-Solving
  • Listening and Comprehension
  • Stress Tolerance
  • Phone Etiquette
  • Customer Assistance
  • Work Task Prioritization
  • Issue Resolution
  • Adaptable and Flexible
  • Reliable and Responsible
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Money handling abilities
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Fluent Bilingualism

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Fast Food Cashier

McDonald's
04.2022 - Current

Fast Food Worker

Frostbite
01.2020 - 10.2021

Fast Food Cashier

Taco Bell
11.2018 - 01.2020

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Vanessa Roman