Vanessa Romero
Whittier,CA
Summary
Provided high-level administrative support to the Director of Risk Management, handling schedules, correspondence, and confidential records. I managed and investigated workers' compensation claims, prepared detailed reports, and coordinated communication among all stakeholders, demonstrating strong organizational skills and proficiency in office software.
Overview
10
10
years of professional experience
Work History
Workers Compensation Assistant Coordinator
99 Cents Only Stores
Tustin, CA
06.2019 - 06.2024
- Provided high-level administrative support to director risk management , managing schedules, correspondence, and confidential records
- Prepared meeting agendas, minutes, and materials, and ensured all technical requirements for meetings were met.
- Analyze first reports of loss and investigate claims for potential fraud
- Managed workers' compensation claims by preparing documentation, coordinating with insurance carriers, and updating claim statuses
- Demonstrated advanced proficiency in Microsoft Outlook, Word, Excel, and other office software
- Exhibited strong organizational and time management skills, effectively prioritizing tasks in a fast-paced environment
- Review claim progress and discuss solutions with the team leader
- Monitor and managed Return-to-Work/ Light-duty Program
- Prepared detailed reports outlining current trends in workers' compensation claims for management review
- Analyzed financial data related to workers' compensation claims in order to identify any potential areas of cost savings
- Investigated worker's compensation claims to determine validity of each claim
- Coordinated communication between employers, insurance carriers, attorneys and medical providers regarding the status of all open workers' compensation cases
- Determined liability, compensability, and benefits due on each claim
Workers Compensation Coordinator
Healthpointe
Long Beach, CA
07.2014 - 05.2019
- Conducted client interviews to collect detailed information for insurance claims.
- Prepared and reviewed insurance claim forms to ensure correctness
- Managed and organized policyholder files and office records
- Administered and maintained up-to-date office records and filing systems
- Managed correspondence related to insurance claims and client inquiries
- Analyzed and compiled documentation for insurance claims and resolved issues
- Handled appeals procedures, gathered additional information, and prepared documentation
Education
Bachelor of Health Science - Healthcare Management
California State University, Dominguez Hills
Carson, CA05-2024
Associate of Arts & Science & Business Administration -
Cerritos College
Skills
- Benefits Plan Administration
- Worker's Compensation
- Investigation Management
- Customer Service and Support
- Spreadsheet Tracking
- Organizational Skills
- Regulatory Compliance
Languages
Spanish
Professional
References
References available upon request.
Timeline
Workers Compensation Assistant Coordinator
99 Cents Only Stores
06.2019 - 06.2024
Workers Compensation Coordinator
Healthpointe
07.2014 - 05.2019
Bachelor of Health Science - Healthcare Management
California State University, Dominguez Hills
Associate of Arts & Science & Business Administration -
Cerritos College
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