Vanessa Romero
Dothan,AL
Summary
Proven Manager of Operations with a track record of enhancing team productivity and customer satisfaction at Jr's Lawn Care & Painting. Skilled in logistics management and fostering a positive work environment, I've successfully met financial targets and reduced employee turnover. My focus on problem-solving and attention to detail has driven business growth and improvement.
Overview
11
11
years of professional experience
Work History
Manager of Operations
Jr's Lawn Care & Painting
01.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Assistant Manager
Rack Room Shoes
01.2017 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Dollar General
01.2014 - 01.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Education
High School Diploma -
Northview High School
Dothan, AL05.2014
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Goal Setting
- Positive Attitude
- Attention to Detail
- Problem-Solving
Timeline
Manager of Operations
Jr's Lawn Care & Painting
01.2020 - Current
Assistant Manager
Rack Room Shoes
01.2017 - 01.2020
Assistant Manager
Dollar General
01.2014 - 01.2017
High School Diploma -
Northview High School
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