Vanessa Rosen
Indian Wells,CA
Summary
Dedicated customer service professional with a strong focus on delivering exceptional support and enhancing customer satisfaction. Proven ability to leverage interpersonal skills to effectively address concerns and drive positive outcomes. Skilled in conflict resolution and customer engagement, with a commitment to continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SE Closing Specialist
Marriott Vacations Worldwide
Remote, CA
12.2022 - Current
- Oversee more than 100 active deals moving towards completion.
- Examined contract documents with clients.
- Facilitated closings with all relevant parties such as buyers, sellers, and title companies.
- Addressed customer questions promptly with thorough research.
- Kept comprehensive records of closing activities.
- Collaborated with customers to clarify inquiries and troubleshoot concerns.
- Enhanced CRM software functionality to streamline operations.
- Monitored contract processing to reduce rescission decisions.
General Manager
Next Health
Wailea, HI
01.2022 - 12.2022
- Developed and inspired a team of medical and non-medical professionals.
- Managed operations within a 4,000 sq ft medical facility efficiently.
- Maintained high standards in service delivery to enhance customer satisfaction.
- Coordinated efforts to accomplish financial, operational, and customer service benchmarks..
- Met budgetary targets successfully.
- Consistently maintained compliance with systems, processes, and policies.
- Created an impeccable atmosphere for staff and clientele.
Sales Executive
Marriott Vacation Club
Lahaina, HI
08.2019 - 01.2022
- Transform prospective and current owners into purchasers.
- Preserved client relationships effectively.
- Provided recommendations based on thorough background research on owners.
- Maintained consistent outreach to follow up on potential opportunities.
- Delivered comprehensive portfolio data to both owners and prospects.
- Engaged with owners to assess satisfaction and promote upcoming opportunities.
- Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
- Finalize sales contracts with signed and notarized documents.
Regional Operations Manager
TurnKey Vacations
West Coast , CA
12.2015 - 08.2019
- Managed diverse functions of Operations and Account Management teams throughout Hawaiian Islands and West Coast.
- Directed field ops and Account Management teams to consistently meet or surpass SLA requirements.
- Managed service delivery for a portfolio of 105+ listings generating 2.5 million dollars in quarterly revenue.
- Implemented change initiatives to enhance owner NPS.
- Ensured prompt resolution of issues to uphold optimal service experiences.
Skills
- Contract management
- Closing procedures
- Effective team management
- Meticulous attention to detail
- Service excellence
- Maximizing CRM efficiency
- Problem solving
- Decision-making
- Client relationship management
- Sales development
Certification
- Hawaii Real Estate License
Timeline
SE Closing Specialist
Marriott Vacations Worldwide
12.2022 - Current
General Manager
Next Health
01.2022 - 12.2022
Sales Executive
Marriott Vacation Club
08.2019 - 01.2022
Regional Operations Manager
TurnKey Vacations
12.2015 - 08.2019
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