Vanessa Ross

Work History

Tax Coordinator

Conexon Connect Fiber Internet, LLC

08.2022 - 01.2025

Work closely with various departments, including, but not limited to, Customer Service, Billing, and MSR's, to accurately calculate correct tax information
Assist with new and existing Conexon members to identify the taxes that are completed and accurate for bill distribution
Provide effective communication to avoid confusion, create accountability, and build a positive rapport with new and current Conexon members and colleagues
Compile and compute new/current member demographics for new and existing accounts
Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
Recommended financial solutions concerning tax implications.
Demonstrated strong organizational and time management skills while managing multiple projects.
Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Excellent communication skills, both verbal and written.
Developed and maintained courteous and effective working relationships.
Proven ability to learn quickly and adapt to new situations.
Learned and adapted quickly to new technology and software applications.

Credit Manager

Farmers Home Furniture

Griffin, GA

08.2021 - 06.2022

Directed the store's credit and compliance department while managing a staff of 4) four
Approved, rejected, and coordinated approval or rejection lines of credit for furniture loans
Increased store revenue from 1.6 million to 2.1 million in a 3-month period
Computed, ordered and unloaded specific furniture pieces for customer orders
Maintained direct and indirect communication between sales associates and upper management
Prepared weekly agenda meetings for sales and customer service personnel
Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
Oversaw reporting, documentation and recordkeeping requirements for department.
Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Negotiated settlements and payment terms with customers and delivered customized payment plans.
Monitored accounts for signs of fraud and non-payment issues.
Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Work cross-functionally with sales, management, and other departments to maintain effective operations.
Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
Optimized credit approval and collection processes, improving operational efficiencies by over 80%.
Reviewed and analyzed loan procedures.
Referred delinquent accounts to collections department or outside resources.
Investigated and evaluated customers for creditworthiness and potential risk factors.

Senior Assistant Manager

Security Finance

Forsyth, GA

02.2020 - 06.2021

Create an exceptional customer experience
Interview customers and process loan applications, making recommendations for products and services
Process payments, verify cash, endorsements, issue receipts
Responsible for the assigned collection of customer accounts
Builds internal and external relationships with customers and branch personnel
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Generated repeat business through exceptional customer service.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Leveraged data and analytics to make informed decisions and drive business improvements.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assisted in organizing and overseeing assignments to drive operational excellence.

Armored Service Technician

Loomis Armored US, LLC

Macon, GA

10.2018 - 08.2019

Guarded bags of money and valuables during receipt and transfer to banks and other facilities.
Loaded and carried bags of cash, coins and other valuables into and from armored van.
Recorded information on reports and forms.
Balanced and loaded ATMs along route.
Delivered and picked up over 25 customer orders per day.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Assistant Store Manager

Circle K Stores

Forsyth, GA

11.2016 - 10.2018

Replenished inventory levels, by performing regular cycle counts and maintaining inventory orders
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Rotated merchandise and displays to feature new products and promotions.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Analyzed customer feedback and implemented strategies to improve customer experience.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Created and maintained safe and secure work environments for employees.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, marketing and customer account operations efficiently.
Trained and guided team members to maintain high productivity and performance metrics.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reduced operational risks while organizing data to forecast performance trends.
Interacted well with customers to build connections and nurture relationships.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reported issues to higher management with great detail.
Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Lead School Bus Driver/ Office Assistant/ Driver Trainer

Monroe County Board of Education

Forsyth, GA

07.2010 - 12.2016

Served as a sole support staff member for Driver Supervisor, independently managed office operations
Responsible for managing all driver forms (pre/post trip inspections, DOT service dates, monthly service dates, all correspondence from upper management)
Supervised and trained over 20 new school bus drivers
Planned, prepared and delivered dynamic and informative teaching, learning and assessment sessions that engaged and motivated learners using a range of appropriate and factual teaching and learning methods to successfully adhere and pass the CDL (written, driving) test
Obeyed federal, Georgia and local traffic laws and regulations to enable safe transportation outcomes for participants.
Transported passengers safely along prescribed routes according to tight schedules.
Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote passenger safety.
Maintained Georgia CDL driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Communicated information to parents to promote good communication and transparency.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Complied with personal grooming and conduct guidelines and regulations to promote a high standard of professionalism.
Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Assisted students with boarding and exiting bus to reduce safety issues.
Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
Drove bus along assigned route, picking up students.
Drafted and submitted reports detailing trips, fuel, mileage, and hours.
Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
Created and enforced bus rules and kept expectations posted.
Kept up to date on local, state and federal regulations related to school bus operations.
Worked closely with school administration and transportation to maintain smooth operations.
Inspected and serviced buses regularly.
Enforced student behavior policies and responded to student emergencies.
Administered first aid to passengers in need.
Identified and reported mechanical problems and safety hazards.
Recorded bus route and made notes for substitute drivers.
Maintained accurate and up-to-date route and time logs.
Attended pre-trip meetings to support safe transport of students.
Supervised students during loading, unloading, and on the bus.
Conducted a total of approximately 150-200 miles of training with each driver.

Assistant Manager

O'Reilly Auto Parts

Forsyth, GA

08.2013 - 09.2014

Successfully co-managed the new Forsyth, GA store, successfully led a team of 10 professional parts associates for 8 months
Implemented new time management for the team, through organization of work areas, timely customer assistance, and controlling overtime of associates
Reported daily and weekly reports, maintained open communication the store and upper management
Quickly learned products, processes, sales techniques, and financials for the company
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervised day-to-day operations to meet performance, quality and service expectations.
Leveraged data and analytics to make informed decisions and drive business improvements.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Defined clear targets and objectives and communicated to other team members.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Launched quality assurance practices for each phase of development

School Bus Driver

Gwinnett County Public Schools

Norcross, GA

01.2005 - 07.2010

Successfully studied and completed a 6-week written/driving course to obtain my CDL license
Transported students to and from school safely and in a timely manner
Maintained and completed all driver forms (pre/post trip, payroll, discipline/field trip (if applicable) for transportation supervisor
Maintained a clean and orderly school bus for transporting

Store Operations Manager/ Service Writer/ Receptionist

Precision Tune Auto Care

Norcross, GA

06.1996 - 02.2004

Overseen and directly involved in employee development and productivity (Coach, train, evaluate, promote, reprimand, and terminate)
Supervised up to 8 commissioned employees
Daily monitoring of sales followed with corresponding daily direction for maximization of increased business profitability
Developed operational strategies to support business concepts and strategic initiatives
Supervised guests at front counter, answering questions regarding products.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Managed inventory control, cash control, and store opening and closing procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Completed point of sale opening and closing procedures.
Approved regular payroll submissions for employees.
Organized, maintained and updated information in computer databases.

Summary

Overview

Work History

Tax Coordinator

Credit Manager

Senior Assistant Manager

Armored Service Technician

Assistant Store Manager

Lead School Bus Driver/ Office Assistant/ Driver Trainer

Assistant Manager

School Bus Driver

Store Operations Manager/ Service Writer/ Receptionist

Education

Bachelor of Science - Accounting/Finance

Associate of Science - Business Management

High School Diploma -

Skills

Timeline

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