VANESSA RUIZ
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Medical Assistant CSR III
QTC Management
01.2023 - 05.2023
- Provide high-touch and outstanding service to military service members
- Download and screen military medical forms and records for accuracy and thoroughness
- Review these medical records and determine necessary/required medical, dental, and behavioral health services needed
- Schedule service members individual, in-clinic, group, and/or telephonic appointments
- Scheduled appointments with specialists on behalf of clients.
- Built professional relationships with service providers.
- Notified and reminded clients of appointments.
- Partnered with other departments to provide top-notch service to clients.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Telehealth Nurse/
Cantex
03.2022 - 06.2023
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Promoted available resources and connected individuals with services.
- Traveled to home setting up Tele health monitors via bluetooth to monitor patients vitals.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider
- Obtained case history and gathered triage information to determine appropriate avenue for care
Phlebotomist / Medical Assistant
Health Texas Medical
08.2022 - 11.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Conducted venipuncture and other CT procedures.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Packaged and shipped specimens to central lab daily.
Lead Certified Medical Assistant
South Texas Family Residential Center
10.2017 - 06.2021
- Referrals
- Vitals
- Labs
- Immunization's
- Triage
- MRT
- Telephone encounters
- Managed both clinical and administrative duties in a medical office setting
- Stocking
- Oversaw inventory and office supply purchases
- Document Management
- Maintaining Office Records
- Microsoft Office
- Office Equipment
- Ordering Office Supplies
- Order Processing
- Outlook
- Software
- Spreadsheets
- Time sheets
- Treated variety of illnesses affecting offenders in close quarters, including flu, gastrointestinal bugs, strep throat and lice
- Complied with all security regulations within prison system and administered care in safest possible environment
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Medical Assistant / Phlebotomist
Wellmed Medical Group
09.2016 - 10.2017
- Insurance verification
- ICD10 Coding
- Stocking
- Supplies Ordering
- PFT
- ABI
- EKG
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Conducted venipuncture and other CT procedures
- Stocked phlebotomy cart or carrier with appropriate supplies
Medical Assistant
Wilford Hall Chiropractor, Lackland Air Force Base
01.2015 - 07.2016
- Obtained client medical history, including medication information, symptoms and allergies
- Oriented and trained new staff on proper procedures and policies
- Sanitized, restocked and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Maintained detailed records of test results by entering data and patient information into computer
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Lab Technician
Lackland Airforce Drug Testing Lab
07.2014 - 01.2015
- Resolve and correct any discrepancy
- Review data is correct regarding chain of custody
- Review and verify all negative results of specimens prior to destruction
- Input data on certified positives
- Prepared samples for shipping and disposed of bodily fluids in proper containers
- Oversaw items in inventory and reordered before supplies diminished
- Tracked collected specimens by initialing, dating and noting times of collection
- Carried out laboratory examinations and analysis submitted by law enforcement and examiners
- Set and oversaw quality assurance guidelines for laboratory work
- Recorded, reported and posted test results
- Kept laboratory in compliance with all applicable guidelines and laws
Phlebotomist
Best care Lab
03.2013 - 06.2014
- Specimen Transportation to testing facility
- Patient Identification
- Centrifuge specimens
- Practice infection control standards
- Performed bedside tests like bleeding time tests and entered results into patient charts
- Organized daily work based on collection priority
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
Medical Assistant / Phlebotomist
Med first Primary Care
10.2012 - 03.2013
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
- Maintained detailed records of test results by entering data and patient information into computer
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Prepared and administered medications to alleviate patient symptoms
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Obtained client medical history, including medication information, symptoms and allergies
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Performed clerical duties, such as word processing, data entry, answering phones and filing
Medical Assistant
Gonzaba Medical
10.2011 - 08.2012
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Implemented care and efficiency improvements to support and enhance office operations
- Obtained client medical history, including medication information, symptoms and allergies
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Maintained detailed records of test results by entering data and patient information into computer
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Oriented and trained new staff on proper procedures and policies
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Taught patients about medications, procedures and care plan instructions
Medical assistant/ Phlebotomist
Nurse finders
08.2009 - 09.2011
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care
- Equipped patients with tools and knowledge needed for speedy and sustained recovery
- Observed and reported patient condition, progress and medication side effects to accurately document updates
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads
Healthcare Partner II
Denver Health Urgent Care/ Emergency Room
08.2007 - 12.2009
- Wound care
- Enemas
- Suture removal
- Phlebotomy
- Casting
- Phlebotomy
- Patient Transportation
- Scheduling
- Referrals
- Insurance Verification
- Managed over 100-130 patients a day
Medical Assistant
Integrated Health Medical
05.2003 - 08.2007
- Wound care
- Immunizations
- Suture removal
- Phlebotomy
- Scheduling
- Referrals
- Insurance Verification
- Managed over 60-70 patients
Education
Certificate - CMA
Concorder Career Institute
Denver, CO2003
Skills
- Correctional facility experience
- Phlebotomy Adult/Pediatrics
- Wound care
- Triage
- Immunization
- Infection control
- Scheduling
- Correctional facility procedures
- Emergency response
- Inbound and Outbound Calling
- Microsoft Excel
- Report Preparation
- Microsoft Word
- Team Development
- Microsoft SharePoint
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant CSR III
QTC Management
01.2023 - 05.2023
Phlebotomist / Medical Assistant
Health Texas Medical
08.2022 - 11.2022
Telehealth Nurse/
Cantex
03.2022 - 06.2023
Lead Certified Medical Assistant
South Texas Family Residential Center
10.2017 - 06.2021
Medical Assistant / Phlebotomist
Wellmed Medical Group
09.2016 - 10.2017
Medical Assistant
Wilford Hall Chiropractor, Lackland Air Force Base
01.2015 - 07.2016
Lab Technician
Lackland Airforce Drug Testing Lab
07.2014 - 01.2015
Phlebotomist
Best care Lab
03.2013 - 06.2014
Medical Assistant / Phlebotomist
Med first Primary Care
10.2012 - 03.2013
Medical Assistant
Gonzaba Medical
10.2011 - 08.2012
Medical assistant/ Phlebotomist
Nurse finders
08.2009 - 09.2011
Healthcare Partner II
Denver Health Urgent Care/ Emergency Room
08.2007 - 12.2009
Medical Assistant
Integrated Health Medical
05.2003 - 08.2007
Certificate - CMA
Concorder Career Institute
Similar Profiles
Jacqueline ZermenoJacqueline Zermeno
Medical Quality Assurance Specialist at QTC ManagementMedical Quality Assurance Specialist at QTC Management
Angel GuevarezAngel Guevarez
Quality Assurance Specialist at QTC ManagementQuality Assurance Specialist at QTC Management
Meriah OzunaMeriah Ozuna
HIM Tech at QTC ManagementHIM Tech at QTC Management
Kelsie CollinsKelsie Collins
Quality Assurance Analyst at QTC ManagementQuality Assurance Analyst at QTC Management
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution