Vanessa Ruiz
Melrose Park,United States
Summary
Dynamic professional with extensive experience in customer service and client relations, refined at Prime Communications AT&T. Proven ability to manage scheduling, enhance client satisfaction, and drive loyalty through effective communication. Bilingual in Spanish and English, with strong organizational skills and keen attention to detail, ensuring seamless operations and exceptional customer experience.
Overview
6
6
years of professional experience
Work History
Independent Beauty Professional
Self-Employed
Melrose Park, IL
04.2023 - Current
- Managed scheduling, client communication, and appointment bookings using online platforms.
- Maintained financial records, tracked expenses, and handled payments.
- Provided excellent customer service, ensuring client satisfaction and repeat business.
Personal Shopper
Shipt
Chicago, IL
01.2021 - Current
- Managed multiple orders, coordinated schedules, and ensured timely deliveries.
- Communicated effectively with customers to accommodate preferences and resolve issues.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
Assistant Manager
Prime Communications AT&T
Glenview , IL
09.2021 - 11.2022
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Insurance Specialist
State Farm- Perez insurance & financial services
Bensenville, Illinois
11.2019 - 12.2020
- Investigated and compared insurance policies, including fire, homeowners, personal line, liability, and commercial coverage.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Fostered relationships with customers to expand customer base and enhance loyalty.
Education
High School Diploma -
Walther Lutheran
Melrose Park, ILSkills
- Fluent in Spanish
- Scheduling and calendar management
- Customer service and client relations
- Organization and time management
- Strong written and verbal communication
- Attention to detail and problem-solving
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Independent Beauty Professional
Self-Employed
04.2023 - Current
Assistant Manager
Prime Communications AT&T
09.2021 - 11.2022
Personal Shopper
Shipt
01.2021 - Current
Insurance Specialist
State Farm- Perez insurance & financial services
11.2019 - 12.2020
High School Diploma -
Walther Lutheran