Vanessa Russell
Midvale,UT
Summary
Highly efficient employee. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Adaptable Cashier accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Crew Member
McDonald's Restaurant
06.2017 - 10.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
Wendy's
09.2012 - 02.2014
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Customer Service Manager
Walmart
01.2008 - 09.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
Education
High School Diploma -
Granite Peaks High School
Millcreek UT03.2024
No Degree - General Studies
Woods Cross High School
Woods Cross, UT06.2008
Skills
- Safe Food Handling
- Drive-Thru Operations
- Order Management
- Customer Service
- Customer Engagement
- Health Code Compliance
- Beverage Preparation
- Cleaning
- Point of Sale Operation
- Complex Problem-Solving
- Crew Leadership
- Inventory Counts
- Product Promotion
Timeline
Crew Member
McDonald's Restaurant
06.2017 - 10.2021
Crew Member
Wendy's
09.2012 - 02.2014
Customer Service Manager
Walmart
01.2008 - 09.2009
High School Diploma -
Granite Peaks High School
No Degree - General Studies
Woods Cross High School
Similar Profiles
Michel PaulinMichel Paulin
Crew Team Member at McDonald's RestaurantCrew Team Member at McDonald's Restaurant
Nargis AfzallyNargis Afzally
Order Taker at McDonald's RestaurantOrder Taker at McDonald's Restaurant
Rafael LopezRafael Lopez
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Jose Carrillo-AlvaradoJose Carrillo-Alvarado
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Tyler RaleighTyler Raleigh
Professional Driver at R&L CarriersProfessional Driver at R&L Carriers