Vanessa Saenz
San Antonio,TX
Summary
Results-driven professional known for effective problem-solving and conflict resolution abilities. Experienced in managing medication inventory and training new employees. Ready to contribute to improved patient outcomes through strong customer relationship management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Walgreen's Pharmacy
San Antonio, Texas
03.2004 - Current
- Managed medication inventory, ensuring optimal storage conditions and compliance with regulations.
- Assisted pharmacists with preparation and verification of prescriptions for accuracy.
- Collaborated with healthcare providers to address and resolve medication-related issues.
- Educated customers on prescription medications and health products to enhance understanding.
- Mentored junior pharmacy technicians in daily operations and best practices for efficiency.
- Processed insurance claims and resolved billing inquiries from patients promptly.
- Maintained organized pharmacy shelving, ensuring cleanliness and proper stock rotation.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
Skills
- Insurance processing and billing
- Patient education and confidentiality
- Customer relationship management
- Team collaboration and support
- Prescription verification
- Conflict resolution strategies
- Effective communication skills
- Problem-solving abilities
- Staff training and development
- Reliability and dependability
Certification
- PTCB certified Pharmacy Technician
- Registered Pharmacy Technician with Texas State Board of Pharmacy
- APhA Certified Immunizer
- CPR certified
Timeline
Walgreen's Pharmacy
03.2004 - Current