Vanessa Saint
North York,ON
Summary
Dynamic educator with a track record of utilizing technology, demonstrating strong problem-solving and computer proficiency looking to take on new role as customer service representative. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
Work History
Teacher's Assistant
Edion Healthcare Inc
05.2023 - Current
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Preschool Teacher
SIdney Ledson Institute
08.2023 - 08.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
Online Instructor
Student Pathways Nc
04.2023 - 12.2023
- Maintained continuous professional development by attending conferences, webinars, and workshops focused on online education best practices.
- Developed innovative lesson plans that effectively conveyed complex concepts to a diverse range of learners.
- Employed interactive teaching methods, such as polls and quizzes, to gauge student understanding in real-time during lectures.
- Collaborated with fellow instructors to refine course content, resulting in improved student comprehension and satisfaction.
English Teacher
Ivy League International Academy
09.2020 - 02.2023
- Kept classroom organized, clean and safe for students and visitors.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Developed innovative lesson plans to engage students in English language learning.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Retail Sales Associate
Kitchen Stuff Plus
09.2006 - 04.2007
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
TESOL Certificate - Teaching English To Speakers of Other Languages
University of Toronto
Toronto, ON04-2019
Bachelor of Science - Life Sciences
University of Toronto
Toronto, ON06-2008
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Team collaboration
- Customer relations
- Problem resolution
- Time management
- Complaint handling
- Critical thinking
Timeline
Preschool Teacher
SIdney Ledson Institute
08.2023 - 08.2024
Teacher's Assistant
Edion Healthcare Inc
05.2023 - Current
Online Instructor
Student Pathways Nc
04.2023 - 12.2023
English Teacher
Ivy League International Academy
09.2020 - 02.2023
Retail Sales Associate
Kitchen Stuff Plus
09.2006 - 04.2007
TESOL Certificate - Teaching English To Speakers of Other Languages
University of Toronto
Bachelor of Science - Life Sciences
University of Toronto
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