Vanessa Salas
Dale
Summary
Seasoned Customer Associate with 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
15
15
years of professional experience
Work History
Administrative Medical Clerk
Community Care Health Centers
2019.10 - Current
- Welcome, greet, and assist patients in a courteous and professional manner.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Epic to schedule appointments for doctor visits and procedures.
CSR/Forms Processor
Prescription Lifeline
2016.09 - 2019.01
- Answered calls for patients that needed assistance affording there medications as well placing refills for patients throughout the United States for there medications , updating patients personal information such as address and billing information
- Taking patients payments over there phone
- Helping patients file out applications for patient assistance programs to insure they are approved for assistance.
CSR/Verifier
Logisticare
2013.11 - 2016.06
- Receiving incoming and outbound calls with Medicaid members
- Creating transportation trip sand assisting with pre-auth
Technical Specialist
Sears Holdings
2012.01 - 2013.01
- Receiving incoming call, Customer service, troubleshooting appliances assisting customers with the use of their appliance, scheduling appointments for technical service
- Sales of products and extended warranties.
Medical Assistant/Front desk
Solid Oaks Internal Medicine Associates
2011.07 - 2012.01
- Performed a mixture of administive and clinical tasks
- Preparing patients for examinations, taking medical histories, taking vitals, and assisting the physician during examinations
- Answering phones, schedule appointments, greet patients
- Maintained a clean, healthy environment
- Guest Service/Cash Office/photo Lab
Customer Service Associate
Super Target
2008.08 - 2012.02
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Worked as a team member performing cashier duties product assistance and cleaning while providing excellent customer service
- Accurately balanced cash drawers after every day
- Trained new team members.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Medical Assistant -
Virginia College
Austin, TX2012
High School Diploma - undefined
Bastrop High
Bastrop, TX2007
Skills
- Microsoft Word,Excel,PowerPoint
- Active listening skills
- Telephone inquires
- Energetic work attitude
- Customer service experience
- Quick learner
- Multi-line phone talent
- Communication Skills
- Cash Office
- Time Management
- Internet research
- Positive
- Email Etiquette
Timeline
Administrative Medical Clerk
Community Care Health Centers
2019.10 - Current
CSR/Forms Processor
Prescription Lifeline
2016.09 - 2019.01
CSR/Verifier
Logisticare
2013.11 - 2016.06
Technical Specialist
Sears Holdings
2012.01 - 2013.01
Medical Assistant/Front desk
Solid Oaks Internal Medicine Associates
2011.07 - 2012.01
Customer Service Associate
Super Target
2008.08 - 2012.02
Medical Assistant -
Virginia College
High School Diploma - undefined
Bastrop High
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