Vanessa Salazar
Houston,TX
Summary
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
PLS Check Cashing
Houston, TX
06.2021 - Current
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Customer service
Lowe's Home Improvement
03.2013 - 09.2013
- Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise
- Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
Manager
Robeks Fresh Juices & Smoothies
Houston
01.2008 - 05.2013
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Supervised and directed all merchandise and shipment processing
- Operated a cash register for cash, and credit card transactions
- Maintained cleanliness and presentation of stock room and production floor
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Politely assisted customers in person and via telephone
- Answered product questions with up-to-date knowledge of sales and store promotions
- Greeted customers in a timely fashion, while quickly determining their needs
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Built long-term customer relationships and advised customers on purchases and promotions
- Educated customers about the brand to incite excitement about the company's mission and values
- Stocked and replenished merchandise according to store merchandising layouts
- Answered customer telephone calls promptly and in an appropriate manner.
Education
GED -
School Of Choice
Houston, TXSkills
- Strong verbal communication
- Self-motivated
- Team leadership
- Extremely organized
- Store Organization
- Records Management
- Business Development
- Transaction Processing
- Database Management
- Employee Coaching
- Staff Supervision
- Strategic Planning
- Cash auditing
- POS Systems
- Sales Growth
Timeline
Assistant Store Manager
PLS Check Cashing
06.2021 - Current
Customer service
Lowe's Home Improvement
03.2013 - 09.2013
Manager
Robeks Fresh Juices & Smoothies
01.2008 - 05.2013
GED -
School Of Choice
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