Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic
VANESSA SALDIVAR

VANESSA SALDIVAR

Austin

Summary

Detail-oriented and efficient Technical Support Specialist II with a proven track record of troubleshooting complex issues, optimizing workflows, and delivering excellent customer support. Recognized for my adaptability and leadership skills, I optimize operational efficiency. I am eager to leverage my expertise while expanding my technical skills in a dynamic environment.

Seeking an opportunity where I can contribute my problem-solving abilities and efficiency while evolving within a forward-thinking team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Specialist Tier II

Diligent Robotics
Austin
03.2023 - Current
  • Worked with the Linux terminal to identify and troubleshoot system errors.
  • Collected, analyzed, and reported data on complex issues to subject matter experts, ensuring visibility and proper follow-through until resolved.
  • Conducted tests with software and hardware engineers to ensure optimal performance of the product and to detect malfunctions.
  • Maintained high-level customer support by listening to concerns and providing resolutions in a compassionate and understanding manner.

Server

LongHorn Steakhouse
McAllen
02.2022 - 03.2023
  • Efficiently managed multiple tables and back-of-house tasks during peak hours, while maintaining a friendly demeanor with guests.
  • Increased customer loyalty through personalizing their experience, as well as going above and beyond to ensure guest satisfaction.
  • Conducted training for new hires and underperforming servers to optimize guest satisfaction and create a more cohesive work environment.
  • Successfully handled and defused tense situations with upset customers.

Operations Coordinator

Visual Arts Scholastic Event (VASE)
McAllen
01.2019 - 01.2023
  • Coordinated all workflows, community outreach, and day-to-day operations for academic visual art programs in the South Texas Valley school districts.
  • Processed all public school district registration, payment, event documentation, and feedback information from over 1,600 entries and sponsors annually.
  • Planned twenty-nine regional events based on the 20 Education Service Center regions and zones created in larger regions.

Education

Bachelor of Science - Information Technology

Western Governors University
01-2026

Skills

  • Linux
  • Jira
  • Excel
  • Microsoft Word
  • Hexnode
  • Cradlepoint NetCloud
  • Gsuite
  • Adobe Creative Suite
  • Windows OS
  • Mac OS
  • Technical Support
  • System Diagnostics
  • Software Testing
  • Team Collaboration
  • Problem-Solving
  • Project Management
  • Customer Service
  • Operational Leadership
  • Adaptability

Languages

English
Native/ Bilingual
Spanish
Limited

Certification

  • Coursera - IT Support Cert

Accomplishments

  • Recognized for "Exemplary Team Collaboration & Communication" at Diligent Robotics

Timeline

Technical Support Specialist Tier II

Diligent Robotics
03.2023 - Current

Server

LongHorn Steakhouse
02.2022 - 03.2023

Operations Coordinator

Visual Arts Scholastic Event (VASE)
01.2019 - 01.2023

Bachelor of Science - Information Technology

Western Governors University

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VANESSA SALDIVAR