Vanessa Salgado
Houston,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Teacher Assistant
Child Care Careers (CCC)
06.2022 - 05.2025
- Assisting faculty with classroom instruction, records and assignments
- Taking attendance or monitoring participation
- Proving feedback to parents
- Set challenging and expectations that promote self-esteem and independence
- Collaborated with teachers in order to provide quality care for children and families.
- Prepare and organize instructional materials and equipment
- Assist in maintaining a safe environment conductive to learning
- Supporting teachers in creating a culturally responsive and inclusive classroom environment that celebrates diversity and ensures all children feel valued and respected.
- Assisted lead teacher in implementing lesson plans and classroom activities.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Supported individual student learning through tailored assistance and encouragement.
Customer Service Representative
Loan Star Title Loans
05.2018 - 04.2022
- Verify and examine information and accuracy of loan application and closing documents.
- Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
- Record applications for loan and credit, loan information, and disbursements of funds, using companies' technology.
- Submit loan applications with recommendation for underwriting approval.
- Contact customers by email, telephone, or in person concerning acceptance or rejection of applications.
- Resolved payment and order disputes.
- Collected debts from outstanding clients.
- I answered telephones, directed calls, and took messages.
- Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Utilize customer feedback to identify areas of improvement in loan application processes and customer service interactions, providing recommendations to enhance overall customer satisfaction and retention rates.
- Implement creative strategies to enhance customer satisfaction and loyalty, resulting in increased repeat business and positive word-of-mouth marketing for Loan Star Title Loans.
- Managed customer inquiries, providing accurate information regarding loan products and services.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Responded to customer requests, offering excellent support and tailored recommendations to address
Education
High School Diploma -
Sam Houston Math, Science, And Technology Center
Skills
- Strong Bilingual Customer Service
- Loan Processing
- Excellent Time Management
- Inside Sales
- Active Listening
- Microsoft Suite
- Receptionist
- Clerical
- 50 Wpm
- 10 Key by Touch
- Loan Application Verification
- Debt Collection
- Team Collaboration
- Negotiation
- Effective communication
- Instructional support
LANGUAGES
English
Spanish
Timeline
Teacher Assistant
Child Care Careers (CCC)
06.2022 - 05.2025
Customer Service Representative
Loan Star Title Loans
05.2018 - 04.2022
High School Diploma -
Sam Houston Math, Science, And Technology Center