Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Samuel

Salters,SC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level accounting assistant position, ready to help team achieve company goals. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Bringing proven ability to promote organization and availability through effective schedule development. Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources. Personable customer service professional offering over 15 years of experience resolving account and service concerns for customers. Focused on surpassing expectations and driving team success. Ambitious clerical representative with years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

McLeod Health Business Services
08.2024 - Current
  • Providing World Class Customer Service to patients, insurance representatives, and colleagues within the cooperation, by completing efficient and accurate review of documents and claims and information provided on a patients account.
  • Servicing patients face to face with any concerns regarding their McLeod Health Business Account.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Grant Accountant/ Grant Compliance Assistant

Sumter School District
03.2022 - 06.2024


  • Under contract for Sumter County School District in the finance department.
  • Conducted safety audits, inspections and evaluations to identify potential hazards and implement corrective actions in accordance with regulatory requirements.
  • Provided assistance with additional pay, afterschool, and other programs timecards and payments.
  • Created PAR forms for compliance regulations for the ESSER grant.
  • Working closely with the Grant Accountant and school bookkeepers to ensure that the time reported is accurate and in compliance with state laws and regulations.
  • Established goals and procedures for solicitation, funds management and disbursement.
  • Promoted program to funders through direct appeals and special publications or online appeals.
  • Wrote funding requests and grant applications to obtain additional funds for operating needs.
  • Managed budgets for staff operations to keep costs low and maximize profits.
  • Directed activities of external agencies, establishments or departments developing and implementing fundraising strategies and programs.
  • Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Carried out day-to-day duties accurately and efficiently.
  • Gathered financial information, prepared documents and closed books.
  • Created budgets and forecasts for management group to meet regular accounting deadlines.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Modified comprehensive reporting to reflect changing financial structure.
  • Identified and investigated variances to optimize financial plans and forecasts.
  • Set up and improved accounting systems and processes to meet business needs and maximize operational success.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Offered advice and direction to help clients better understand financial goals.
  • Evaluated and improved financial records to make important business decisions.
  • Reviewed business operations and obligations to help organization function at acceptable level.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
  • Calculated deductions and processed payroll for employees.
  • Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Led payroll production for 25 locations.
  • Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Admin Assistant/ WFH PSR/ Scheduler

Randstad Staffing USA
06.2019 - 02.2021
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance,
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors,
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers,
  • Offered office-wide software support and training, including troubleshooting issues and optimizing usage,
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions,
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
  • Contacted insurance company to verify patient coverage before visit.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Explained plans for treatment and payment options.
  • Educated patients on medicine and at-home healthcare tools.
  • Acted as first point of contact and set appointments for prospective clients.
  • Addressed client inquiries and updated database information.
  • Established and maintained client rapport by utilizing quality customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Entered daily data in computer systems and documented office activities.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Scheduled and confirmed appointments and meetings home closings.

Customer Care Specialist

Duke Energy
10.2019 - 11.2020
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Use the knowledge you gain from training, your problem-solving skills and support from your team answer calls effectively.
  • While on calls, use your expert listening skills to get to the heart of a customer's question quickly and document all interactions in real-time.
  • Ensure customers are equipped with the best advice. Identify and empathetically address concerns and, if necessary, escalate appropriately.
  • Verified accuracy of customer account information and updated when necessary.
  • Scheduled technician repair appointments at customer request.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Provided customers with detailed information on company products, services and materials.
  • Directed customers to appropriate departments for additional support.

Patient Service Representative

Change Healthcare Corporation
04.2018 - 05.2019
  • Reviewed and corrected claim errors to facilitate smooth processing,
  • Generated monthly statements to check outstanding balances,
  • Educated patients on medicine and at-home healthcare tools,
  • Compiled and reviewed medical charts,
  • Took copayments and compiled daily financial records,
  • Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs,
  • Collected and processed co-payments and out-of-pocket charges using SalesForce,
  • Ensured safety and well-being of patients,
  • Routinely collaborated with department managers to correct problems and improve services,
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy

Customer Service Associate

Monster Worldwide
06.2012 - 02.2018
  • Managed customer relations and customer service through daily communication and interaction,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service,
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns,
  • Operated in dynamic, high-volume environments to provide skilled assistance to customers each day,
  • Processed purchases and handled payment transactions using POS system,
  • Evaluated account and service histories to identify trends, using data to mitigate future issues

Senior Customer Service Advocate

Verizon Wireless
05.2015 - 09.2016
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates,
  • Trained new personnel regarding company operations, policies and services,
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates,
  • Scored in top 10% of employees for successful customer service statistic ratings,
  • Investigated and resolved accounting, service and delivery concerns,
  • Provided primary customer support to internal and external customers in fast-paced environment,
  • Consulted with outside parties to resolve discrepancies and create effective solutions,
  • Promptly responded to inquiries and requests from prospective customers,
  • Cross-trained and backed up other customer service managers,
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols,
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences,
  • Maintained up-to-date knowledge of product and service changes,
  • Communicated with vendors regarding back order availability, future inventory and special orders,
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge,
  • Facilitated inter-departmental communication to effectively provide customer support,
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

Call Center Customer Service Specialist

Key Bank
07.2010 - 04.2012
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service,
  • Compiled customer feedback and recommended service delivery improvements to management,
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction,
  • Educated customers how to use company systems, complete forms and obtain desired services,
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations,
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards,
  • Researched issues through identification of similar past problems and recommended most appropriate solution,
  • Educated customers on current promotions, upgrades or new offerings available under current plan

Call Center Customer Service Representative

Sykes Enterprises Inc./ Bank Of America
08.2009 - 07.2011
  • Referred complex issues relating to online order system or technology to help desk for further evaluation,
  • Researched issues through identification of similar past problems and recommended most appropriate solution,
  • Documented and detailed calls and complaints using call center's CRM database,
  • Answered over 120 calls per day to meet fast-paced call center demands,
  • Resolved customer complaints and addressed emergency requests and needs,
  • Addressed escalated customer service issues sent from other teams to save customer relationships,
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill,
  • Answered up to 160 incoming calls in busy, fast-paced global call center,
  • Worked with internal staff to ensure documents are processed and timely sent for closing,
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction

Education

Bachelors Of Business - Accounting And Finance

Grand Canyon University
Phoenix, AZ

Associate of Arts - Cosmetology

Williamsburg Technical College
Kingstree, SC
05.2007

High School Diploma -

Manning High School
Manning, SC
05.2005

Skills

  • Office administration
  • Writing reports
  • Routing mail
  • Program files maintenance
  • Organizing mail
  • Customer and client relations
  • Documentation and control
  • Employee timesheet processing
  • Faxing paperwork
  • Administrative Assistance
  • Recordkeeping
  • Flexible
  • Complaint resolution
  • Report preparation
  • Order fulfillment
  • Credit card processing
  • Computer proficient
  • Data entry
  • Administrative support
  • Service standard compliance
  • Multi-line phone talent
  • Quick learner
  • MS Office proficiency
  • POS systems expert
  • Creative problem solving
  • Professional telephone demeanor
  • Medical terminology knowledge
  • Account management
  • Good listening skills
  • Technical support
  • Database management
  • Call center operations
  • Documentation and reporting
  • Service recommendations
  • Written and oral communication
  • Customer service
  • Keyboarding
  • Attentive, Strong attention to detail
  • Organization
  • Team Building
  • Process Improvement
  • Problem Resolution
  • Relationship Development
  • Communication
  • Wages and salary
  • File and records management
  • Benefits and compensation
  • Recruitment
  • Interpersonal Communication
  • Data presentation skills
  • Appeals processing
  • Data verification
  • Flexible and Adaptable
  • Data Entry
  • Account Reconciliation Processes
  • Advanced Bookkeeping Skills
  • Financial Statements Expertise
  • Closing Processes
  • General Ledger Accounting Expertise
  • Finance
  • Bookkeeping
  • Financial Management
  • Superior attention to detail
  • Fiscal budgeting knowledge
  • Budget Analysis
  • MS Office Suite
  • Budgeting
  • Account Reconciliation
  • Reviewing Time Sheets
  • Data Review
  • HR Support
  • Maintaining Employee Records
  • Compliance Understanding
  • Bi-weekly payroll processing
  • Recordkeeping requirements
  • Proficient in Payroll System
  • Grant Billing and Tracking
  • Integrated Accounting Systems
  • General Ledger Posting
  • Spreadsheet creation
  • Exceptional Microsoft Excel skills
  • Meeting deadlines
  • Data analysis
  • Telephone and email etiquette

Timeline

Customer Service Representative

McLeod Health Business Services
08.2024 - Current

Grant Accountant/ Grant Compliance Assistant

Sumter School District
03.2022 - 06.2024

Customer Care Specialist

Duke Energy
10.2019 - 11.2020

Admin Assistant/ WFH PSR/ Scheduler

Randstad Staffing USA
06.2019 - 02.2021

Patient Service Representative

Change Healthcare Corporation
04.2018 - 05.2019

Senior Customer Service Advocate

Verizon Wireless
05.2015 - 09.2016

Customer Service Associate

Monster Worldwide
06.2012 - 02.2018

Call Center Customer Service Specialist

Key Bank
07.2010 - 04.2012

Call Center Customer Service Representative

Sykes Enterprises Inc./ Bank Of America
08.2009 - 07.2011

Bachelors Of Business - Accounting And Finance

Grand Canyon University

Associate of Arts - Cosmetology

Williamsburg Technical College

High School Diploma -

Manning High School
Vanessa Samuel