Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Vanessa Sanchez

Fortmohave,AZ

Summary

Driven and adaptable professional with a proven track record at Starbucks, enhancing customer satisfaction and sales through exceptional service and beverage expertise. Skilled in multitasking and problem-solving, adept at maintaining composure under pressure. Demonstrates strong organizational skills and a friendly, positive attitude, contributing to team success and efficient operations.

Overview

12
12
years of professional experience

Work History

Barista

Starbucks
03.2017 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Salon Receptionist

JDV
04.2013 - 10.2015
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
  • Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
  • Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
  • Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
  • Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.

Education

Diploma -

Mohave Accelerated Learning Center
Bullhead City, AZ

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Decision-Making
  • Problem Resolution
  • Verbal Communication

Languages

Spanish
Native or Bilingual

Timeline

Barista

Starbucks
03.2017 - Current

Salon Receptionist

JDV
04.2013 - 10.2015

Diploma -

Mohave Accelerated Learning Center

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Vanessa Sanchez