VANESSA SANTANA
Trumbull,CT
Summary
Providing Exceptional Service... Building Loyal Relationships... Solving Problems... Increasing Sales
- Customer service representative with over 13 years of experience
- Dynamic customer service professional experienced in call center, retail store and administrative setting.
- Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer
- Build and maintained enduring customer relationships to boost sales and generate repeat
Overview
16
16
years of professional experience
Work History
Administrative/Telephones
Auerbach Pediatrics
Newtown, CT
12.2023 - Current
Repair Technician
Safelite Auto Glass
Bridgeport, CT
07.2021 - 12.2023
Concierge Specialist
ConnectiCare
Farmington, CT
02.2021 - 06.2021
Sales Consultant
Fedex Office Print & Ship
Shelton, CT
07.2019 - 02.2021
Administrative Assistant
Kings Daughters and Sons Housing Inc.
Norwalk, CT
10.2016 - 08.2018
Customer Service Representative / Instructor
Bridgeport Shooting Range
Bridgeport, CT
07.2016 - 10.2016
Call Center Customer Service Rep
Frontier Communications
New Haven, CT
02.2015 - 08.2015
Sales/ Customer Service Representative
Home Depot
East Haven , CT
01.2014 - 02.2015
Customer Service Representative
Victoria's Secret & PINK
Trumbull, CT
01.2009 - 01.2013
Education
Charter Oak State College
New Britain, CTHigh School Diploma -
Trumbull High School
Skills
- Perform all necessary receptionist duties including answering, screening, and routing of phone calls Take appropriate messages and ensure the proper delivery of those messages Be polite and courteous at all times
- Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately
- Maintain clean and organized reception area
- Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and have the patient complete any paperwork associated with the visit
- Enter/scan patient data into the EMR
- Collect any necessary payments and process accordingly
- Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary
- Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment
- Schedule any services or procedures as needed
- Obtain/retrieve referrals/authorizations/eligibility verification that may be required
- Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled
- Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed
- Ensure HIPAA guidelines are followed at all times
- Updating and maintaining integrity of client information
- Perform all other duties as assigned by management
Timeline
Administrative/Telephones
Auerbach Pediatrics
12.2023 - Current
Repair Technician
Safelite Auto Glass
07.2021 - 12.2023
Concierge Specialist
ConnectiCare
02.2021 - 06.2021
Sales Consultant
Fedex Office Print & Ship
07.2019 - 02.2021
Administrative Assistant
Kings Daughters and Sons Housing Inc.
10.2016 - 08.2018
Customer Service Representative / Instructor
Bridgeport Shooting Range
07.2016 - 10.2016
Call Center Customer Service Rep
Frontier Communications
02.2015 - 08.2015
Sales/ Customer Service Representative
Home Depot
01.2014 - 02.2015
Customer Service Representative
Victoria's Secret & PINK
01.2009 - 01.2013
High School Diploma -
Trumbull High School
Charter Oak State College
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