Vanessa Santillan

• Conducting and certifying inspections of public buildings, day care centers, nursing homes, establishments serving alcohol, hotels/motels, multi-families, places of assembly, and similar facilities. Inspecting all residential, commercial and industrial jobs. Receiving and granting permits
• Enhanced workplace safety by conducting regular audits and implementing corrective actions.
• Achieved regulatory compliance with state, and local laws by monitoring operations and addressing areas of concern.

*Coached/trained all technicians in training to achieve state licensing.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
• Organized work to meet demanding production goals.
• Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Managed opening and closing duties for pharmacy.
• Developed and implemented improvements to pharmacy organization system.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Coordinated verification and filling of more than 1,200 daily prescriptions in high-volume paced pharmacy environment.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Performed annual evaluations and reviews for large staff of employees.
• Identified individual employee's unique work styles and adapted management methods.
• Oversaw and optimized work of craftsmen performing high-quality, precision work.
• Maintained compliance with company policies, objectives and communication goals.
• Introduced team contests and goals to enhance productivity and improve employee morale.
• Directed staff and managed monthly inventory.
• Worked with management team to implement proper division of responsibilities.
• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Set overall vision and provided team leadership.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
• Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Interviewed, hired and trained new employees for production positions.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Evaluated employee performance and coached and trained to improve weak areas.
• Stocked, labeled and inventoried medication to keep accurate records
• Answered incoming phone calls and addressed questions from customers and healthcare providers
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
• Supervised 20 pharmacy technicians and coordinated day-to-day assignments
• Restocked automated medication dispensing equipment
• Coordinated verification and filling of more than 800 daily prescriptions in high-volume paced pharmacy environment
• Led team of 20 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions
• Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
• Received, inspected and verified food and kitchen inventory delivery before storage.
• Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Limited portion sizes and used garnishes to control food costs.