Vanessa Santillanes
Rimrock,AZ
Summary
I am a bilingual self motivated individual with a engaging contagious personality. Easy to approach. I am a well detail-oriented team player with strong organizational skills, able to handle multiple projects at once and multitask. I am a person who can be trusted, reliable and dependable. Overall, a strong positive work ethic. Confident to say that I am great asset to any team.
Overview
14
14
years of professional experience
Work History
Waitress/Bartender/Supervisor
Open Range Grill And Tavern
04.2018 - Current
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Oversaw all restaurant operations to ensure that restaurant ran smoothly.
- Supervised restaurant staff, ensure compliance, and resolve customer complaints.
- Knowledge of traditional mixology and creative cocktails.
- Make suggestions based on customer tastes and preferences.
- Clean glasses and bar utensils.
- Build a rapport with regular customers to create a positive atmosphere.
- Impeccable customer service and social perceptiveness
- Physical ability to stand and walk for long periods of time
Waitress
Haunted Hamburger
03.2014 - 04.2018
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Beverage Cart Attendant/Waitress/Bartender
Seven Canyons
02.2010 - 03.2014
- Provide outstanding customer service when acknowledging and greeting each group of members/guests on the course.
- Restock, organized and ordered products for beverage cart to maintain optimum inventory.
- Maintain knowledge of beverage prices and dates to be able to talk intelligently to customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up glassware, liquor and other necessary supplies for special events.
Education
High School Diploma -
Mingus Union High School
Cottonwood, AZ05.2011
Skills
- Excellent Communication Skills
- Great problem-solver
- Adaptable
- Responsible and Patient
- Confident
- Quick fast and high energy
- Open-minded
- Great team leader
- Creative
Languages
Spanish
Native or Bilingual
Timeline
Waitress/Bartender/Supervisor
Open Range Grill And Tavern
04.2018 - Current
Waitress
Haunted Hamburger
03.2014 - 04.2018
Beverage Cart Attendant/Waitress/Bartender
Seven Canyons
02.2010 - 03.2014
High School Diploma -
Mingus Union High School
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