Vanessa Santos

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Attended staff meetings and took extensive notes to share with property manager.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
• Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.

· Implemented policies and standard operating procedures and managed quality, customer service and logistics.

· Delivered positive customer experiences by implementing effective quality assurance practices.

· Recruited, hired and trained crew members on application of projects, customer relations and customer service.

· Oversaw financial management, budget management, accounting and payroll activities.

· Addressed customer concerns with suitable solutions.

· Conducted employee observations and documented findings.

· Managed scheduling, training and inventory control.

· Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

· In charge of processing all payroll related functions Accounts Payable – paying vendors and subcontractors

· Managed monthly meetings with owner to discuss percent completion of jobs and payment to subcontractors

· Tracked and posted reimbursable costs to jobs Accounts Receivables – Tracking requisition payments for all projects Managed bank reconciliations; Printing of monthly job cost reports Ordered/maintained proper certificate of insurance for all jobsites, Procured and maintained subcontractor certificates of insurance; Assisted in Bids/Marketing - Getting quotes for new upcoming jobs Maintained financial statements and records to meet with CPA every three months.

• Processed weekly payroll; managed accounts payable – coding and posting invoices Maintained Subcontractors Certificate of Insurance Assisted in Job close out/maintaining closeout documents; filing, answered phones, taxes Assisted the Accountant in getting all of the statements ready for her to meet with the CPA.
• Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
• Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
• Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.