VANESSA SANTOS
Coral Springs
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
24
24
years of professional experience
Work History
Portfolio Community Association Manager
Choice Property Management
Miami Lakes
- Portfolio Community Association Manager overseeing 10 properties, ensuring smooth operations and compliance with community regulations
- Successfully implemented multiple projects within the first two months, improving efficiency and addressing key property needs
- Skilled in handling violations, communicating with homeowners, resolving disputes, managing parking decal programs, overseeing maintenance and vendor coordination, preparing board meeting agendas, enforcing community rules, handling resident concerns, and managing day-to-day property operations
- Strong problem-solving abilities and a proactive approach to community management
Assistant Property Manager
Castle Group
07.2023 - 07.2024
- Followed up on delinquent tenants and coordinated collection procedures
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Attended staff meetings and took extensive notes to share with property manager
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services
- Collected first month's rent along with security deposit prior to move-in date
- Assisted property manager in leasing and marketing activities
- Participated in community events promoting the rental properties available at the location
- Ensured compliance with local laws and regulations related to property management
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants
- Conducted market research to determine competitive rental rates for properties
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings
- Created tenant files, maintained records of rental payments, and tracked lease agreements
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks
- Negotiated rental terms with applicants ensuring that they comply with company policy standards
- Ensured compliance with all applicable laws related to fair housing practices
- Handled complaints from tenants regarding maintenance issues and resolved them promptly
- Interacted with potential renters during showings providing information about the property features
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits
- Organized periodic tenant appreciation activities such as barbeques or holiday parties
- Implemented cost-saving measures to reduce operating expenses
- Processed applications received from prospective tenants verifying credit history, employment status
- Organized community events to foster positive relationships among residents
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees
- Escalated critical issues to property manager to promote immediate resolution
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action
- Collected monthly assessments, rental fees, deposits and payments
- Oversaw daily operations, maintenance, and administration of various properties
- Inspected properties regularly to identify deficiencies and schedule repairs
- Handled resident complaints and expedited maintenance requests
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Explained policies and procedures to tenants and enforced rules
- Updated tenant and unit information to keep current in housing database
Operations Manager
Dollar Tree Stores
01.2021 - 01.2022
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Delivered positive customer experiences by implementing effective quality assurance practices
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Oversaw financial management, budget management, accounting and payroll activities
- Addressed customer concerns with suitable solutions
- Conducted employee observations and documented findings
- Managed scheduling, training and inventory control
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
Account Executive/Project Coordinator
BEA International
01.2004 - 07.2010
- In charge of processing all payroll related functions
- Accounts Payable – paying vendors and subcontractors
- Managed monthly meetings with owner to discuss percent completion of jobs and payment to subcontractors
- Tracked and posted reimbursable costs to jobs
- Accounts Receivables – Tracking requisition payments for all projects
- Managed bank reconciliations; Printing of monthly job cost reports
- Ordered/maintained proper certificate of insurance for all jobsites
- Procured and maintained subcontractor certificates of insurance
- Assisted in Bids/Marketing - Getting quotes for new upcoming jobs
- Maintained financial statements and records to meet with CPA every three months
Accounting Assistant
Kalex Construction
02.2000 - 12.2003
- Processed weekly payroll; managed accounts payable – coding and posting invoices
- Maintained Subcontractors Certificate of Insurance
- Assisted in Job close out/maintaining closeout documents; filing, answered phones, taxes
- Assisted the Accountant in getting all of the statements ready for her to meet with the CPA
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies
- Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances
Education
Bachelor of Science - Hospitality Travel & Tourism Management
Florida International University
Miami, FL09.2024
Associate of Arts - Accounting And Business Management
Miami Dade College
Miami, FLStudying for LCAM -
Skills
- Project management
- Customer relationship management
- Property maintenance
- Financial analysis
- Regulatory compliance
- Marketing strategies
- Problem solving
- Conflict resolution
- Team building
- Maintenance management
Timeline
Assistant Property Manager
Castle Group
07.2023 - 07.2024
Operations Manager
Dollar Tree Stores
01.2021 - 01.2022
Account Executive/Project Coordinator
BEA International
01.2004 - 07.2010
Accounting Assistant
Kalex Construction
02.2000 - 12.2003
Portfolio Community Association Manager
Choice Property Management
Bachelor of Science - Hospitality Travel & Tourism Management
Florida International University
Associate of Arts - Accounting And Business Management
Miami Dade College
Studying for LCAM -
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