Vanessa Satterwhite
Austin
Summary
Accomplished Quality Coordinator at LSG Sky Chefs, adept in policy implementation and audit compliance. Excelled in enhancing product quality and customer satisfaction, demonstrating exceptional problem-solving and team leadership skills. Achieved significant process efficiencies, underscoring a commitment to continuous improvement and operational excellence.
Diligent with strong background in quality coordination and process improvement. Proven track record of enhancing operational workflows and ensuring compliance with industry standards. Demonstrated ability in problem-solving and effective communication within cross-functional teams.
Overview
18
18
years of professional experience
Work History
Quality Coordinator
LSG Sky Chefs
10.2023 - Current
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
- Assisted with quality control audits.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Facility Cleaner Porter
LSG Sky Chefs
09.2020 - Current
- Showcased professionalism through punctual arrival times and consistently completing assigned tasks within deadlines.
- Optimized resource usage by properly diluting concentrated cleaning solutions according to manufacturer recommendations before use.
- Enhanced facility cleanliness by performing thorough daily cleaning routines.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Upheld company standards through careful adherence to established cleaning protocols and procedures.
- Demonstrated attention to detail while polishing fixtures, mirrors, and glass surfaces for a streak-free finish.
Service Supply Agent Materials
LSG Sky Chefs
08.2019 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Receiving dating , storing and maintaining rotation of ggods pull requisitions palletize and retrieve and deliver products as required
Utility Dishwasher
LSG Sky Chefs
07.2017 - Current
- Aided in reducing wait times for customers through quick turnover of clean dishes during peak hours.
- Maintaining all equipment which includes cleaning and sanitizing.
- Increased team efficiency by assisting with basic food prep tasks during slow periods or high-demand times.
- Reduced the risk of cross-contamination with diligent adherence to food safety regulations during dishwashing tasks.
- Streamlined the dishwashing process by regularly checking inventory levels of detergents, sanitizer solutions, and other necessary supplies.
Assembly Line Production Worker
LSG Sky Chefs
03.2015 - Current
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by consistently meeting daily production targets.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Stage Carts for each flight in the proper area for later pick up by the customer service team
Cold Food Production
LSG Sky Chefs
07.2007 - Current
- Ensured safety compliance by regularly reviewing procedures, conducting audits, and addressing potential hazards promptly.
- Maintained high product quality standards through regular inspections, staff training, and adherence to sanitation guidelines.
- Evaluated vendor performance regularly to maintain supply chain integrity and negotiate better pricing for raw materials used in production processes.
- Reduced food waste by monitoring inventory levels and adjusting production plans accordingly.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
GED -
Travis
Austin, TXSkills
- Training and development
- Preventive actions
- Policy and procedure implementation
- Audit compliance
- Reliability
- Multitasking
- Problem-solving
- Time management
- Team leadership
- Task prioritization
- Customer satisfaction
- Visual inspections
Accomplishments
- Was Team Lead of 5/9 staff members in two different positions
- Documented and resolved issues that led to some positive results..
- Achieved audits by effectively helping with getting building in order.
Languages
English
Full Professional
Timeline
Quality Coordinator
LSG Sky Chefs
10.2023 - Current
Facility Cleaner Porter
LSG Sky Chefs
09.2020 - Current
Service Supply Agent Materials
LSG Sky Chefs
08.2019 - Current
Utility Dishwasher
LSG Sky Chefs
07.2017 - Current
Assembly Line Production Worker
LSG Sky Chefs
03.2015 - Current
Cold Food Production
LSG Sky Chefs
07.2007 - Current
GED -
Travis
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