Vanessa Scanio
Chicago,Illinois
Summary
Dynamic and results-oriented professional with a proven track record at Liposuction and Cosmetic Surgery in enhancing front office operations and customer satisfaction. Excelled in organizational growth and customer service expertise, significantly improving patient coordination and engagement. Skilled in multitasking and maintaining high levels of communication, adept at both appointment scheduling and resolving guest complaints with empathy and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Liposuction and Cosmetic Surgery in
01.2021 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Worked with patients to schedule tests and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Answered incoming calls, scheduled appointments and filed medical records.
Hostess
Za'Za Trattoria
05.2023 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
Office Assistant/Head Cashier Supervisor
Liborio Bakery
05.2015 - 01.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Pre Diagnostic Sonography
Triton College
River Grove, IL05-2020
High School Diploma -
Resurrection College Prep Highscool
Park Ridge 05-2018
Skills
- Effective multitasking
- Positive attitude
- Organizational growth
- Appointment scheduling
- Motivational skills
- Cash handling expertise
- Organizing and categorizing
- Health and safety compliance
- Office administration
- Customer service expertise
- Verbal communication
- Detail-oriented
- Dedicated team player
- Employee scheduling
- Greeting guests
- Attention to detail
- Customer service
- Guest engagement
- Professional and mature
- Relationship building
- Guest complaint resolution
Certification
- First Aid Certification
- ServSafe Alcohol - National Restaurant Association.
Timeline
Hostess
Za'Za Trattoria
05.2023 - 10.2023
Patient Coordinator
Liposuction and Cosmetic Surgery in
01.2021 - Current
Office Assistant/Head Cashier Supervisor
Liborio Bakery
05.2015 - 01.2020
No Degree - Pre Diagnostic Sonography
Triton College
High School Diploma -
Resurrection College Prep Highscool
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